Customer Advisor

Boots Opticians; Buxton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A reputable retailer in Buxton is seeking a Customer Advisor to assist customers, provide product advice, and ensure a positive shopping experience. This role offers comprehensive training and a supportive workplace culture, making it ideal for both new and experienced retail candidates. Strong communication and teamwork skills are essential. Competitive hourly pay and a range of benefits are included.

Benefits

Retirement Savings Plan

Discretionary annual bonus

Employee discounts

Enhanced parental leave pay

Flexible benefits scheme

Free 24/7 Employee Assistance Programme

Qualifications

• Ability to listen and engage with customers.
• Enjoy working in a fast-paced, varied environment.
• Desire to be a brand ambassador.

Responsibilities

• Help customers with inquiries and provide product advice.
• Promote in-store offers and maintain product displays.
• Ensure a clean and presentable store environment.

Skills

Effective communication

Team collaboration

Customer service

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

Responsibilities

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or offering a basket – it\'s the little things that make a difference
• Get to know our in-store offers and schemes and promote them
• Help our stores run smoothly; ensure the right products are displayed on the shop floor, provide a great service on our tills, and help with stock in the stock rooms
• Work with other team members to provide a great shopping experience and keep the store clean and presentable
• Receive award-winning training accredited by the Institute of Customer Service

What you’ll need to have

• Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team and promote a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help customers find the best products for them

It would be great if you also have

• Experience providing customer care and delivering great customer service (desirable but not essential)

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\'s with you, we change for the better.

What\’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Job Details

• Business Area: Retail
• Function: Store Colleagues
• Hours per week: 21
• Latitude,longitude 53.259189514,-1.910423051
• Shift Pattern: Weekends, Weekdays and Weekends
• Airport: No
• Company: UK Stores
• Region: 4 - Central
• Area: 133 - Derbyshire Dales
• Store: 1118 - BUXTON
• Address: 62 Spring Gardens, Buxton, Derbyshire