Critical Care Ward Clerk/Receptionist | St George's University Hospitals NHS Foundation Trust

st georges nhs trust; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking a Receptionist to deliver administrative support in one of its Critical Care units. Responsibilities include managing patient inquiries, assisting with administrative tasks, and ensuring smooth communication within the healthcare team. Ideal candidates will possess strong keyboard and word processing skills and have a keen understanding of how their role contributes to patient care.

Qualifications

• Clear understanding of Trust's vision.
• Ability to manage administrative tasks in a clinical environment.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Assist in the routine administrative aspects of the ward.
• Ensure appropriate medical records are available for patients.
• Book transport for patients being discharged.

Skills

Good keyboard skills

Word processor skills

Administrative task management

Job description

Overview

To provide an effective and efficient reception, clerical and administrative service to patients, visitors and nursing staff in order to support the delivery of optimum patient care in one of the three Critical Care units. (Cardiothoracic ICU, General ICU and Neuro ICU).

Responsibilities

• To act as the initial point of contact for patients, visitors and callers to the ward ensuring their needs are met promptly and politely.
• To assist the unit staff in the smooth running of the ward by taking responsibility for the routine administrative aspects of the unit’s organisation.
• To support the Matron, Consultant Intensivists and their team in the strategic and operational development of the service.
• To ensure that the appropriate medical records are available for all patients on the unit and that they are kept in a neat and tidy order.
• To ensure that the Admissions Co-ordinators, Overseas Patients Manager and Private Patients Office are promptly provided with appropriate details of individual patient admissions in accordance with Trust policies relating to eligibility for NHS treatment and private patients.
• To admit non-elective patients onto the iClip system that are direct admissions from A&E or Outpatients to liaise with the Admission Co-ordinators to prepare new notes and deal with any related problems.
• To collect and distribute the post.
• To book transport for patients who are being discharged or transferred from the unit using the patient transport system. Where necessary support the family of patients locating accommodation.
• To have good keyboard and word processor skills.
• To support the Matron by locating hospital records when dealing with good news returns or complaints in accordance with Trust and departmental policy, as directed by your line manager.

Context and expectations

The post holder is expected to have a clear understanding of how this post contributes to the achievement of the Trust’s vision: Our vision as an organisation is to provide outstanding care, every time. With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.

The Trust serves a population of 1.3 million across southwest London, with services including cardiothoracic medicine and surgery, neurosciences and renal transplantation, and supports patients from additional regions. The Trust provides a nationwide endoscopy training centre.

Qualifications and requirements

• The post holder should have a clear understanding of how this post contributes to the achievement of the Trust’s vision as outlined above.
• Good keyboard and word processor skills.
• Ability to manage administrative tasks in a ward/clinical environment and liaise with Admissions Co-ordinators and other offices in accordance with Trust policies.

Please note: This vacancy may close before the current listed closing date if enough suitable applications are received. This advert closes on Wednesday 17 Sep 2025.