Crisis Response Admin Officer – Surge & Rapid Support

HM Revenue and Customs; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

A UK government department is seeking enthusiastic individuals for a customer service role. You will handle inbound and outbound calls, assist customers, and provide vital administrative support. No previous experience is required, as full training will be provided. We offer flexible working patterns and career development opportunities within the Civil Service. Join a friendly team and kick-start your career in a dynamic environment focused on delivering excellent service.

Qualifications

• Enthusiasm, a helpful attitude, and a willingness to learn are essential.
• No previous experience required; full training provided.

Responsibilities

• Answering inbound calls and making outbound calls to assist customers.
• Managing casework and data processing using various IT systems.
• Occasionally engaging with customers face-to-face when required.
• Adapting to urgent tasks, which may involve traveling at short notice.
• Communicating effectively and working independently in a dynamic environment.

Skills

Customer service skills

Communication

Data processing

Adaptability

Independence

Job description

A UK government department is seeking enthusiastic individuals for a customer service role. You will handle inbound and outbound calls, assist customers, and provide vital administrative support. No previous experience is required, as full training will be provided. We offer flexible working patterns and career development opportunities within the Civil Service. Join a friendly team and kick-start your career in a dynamic environment focused on delivering excellent service.