Continuous Flow and Transformation Lead

NHS; Eastleigh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Eastleigh seeks an experienced Discharge & Flow Programme Lead to drive improvement across the Integrated Care System. The successful candidate will lead the delivery of the ICS Discharge and Flow Programme, managing complex stakeholder relationships and driving performance metrics. A proven track record of delivering large-scale change within the NHS and relevant qualifications are essential. This role offers an opportunity to significantly impact patient experience and flow across Hampshire & Isle of Wight.

Benefits

27 days paid holiday

Sick pay policy

Occupational health services

Flexible working policies

Qualifications

• Significant experience managing large scale change programmes within the NHS.
• Extensive knowledge across organisational boundaries and conflicting incentives.
• Ability to critically analyse complex performance and clinical datasets.

Responsibilities

• Lead the delivery of the ICS Discharge and Flow Programme.
• Support initiation and delivery of major cross-organisational change projects.
• Manage communication among stakeholders for integrated discharge delivery.

Skills

Change management

Operational improvement

Data analysis

Stakeholder engagement

Education

Master's degree or equivalent experience

Project Management qualification

Tools

MS Office

Project Management Software

Job description

Please note this organisation does not hold a sponsorship licence, we regret to inform you that we are unable to consider applications from individuals who require sponsorship.

We are seeking an experienced and highly motivated Discharge & Flow Programme Lead to provide system-wide leadership for one of the most critical priorities across our Integrated Care System.

We are looking for a senior leader with significant experience in discharge & flow, and a strong track record of delivering improvement across multiple organisations. You will be confident using data and performance metrics to drive action, and comfortable operating in a complex, fast-paced environment where collaboration and outcomes matter.

This is an exciting opportunity to shape and deliver system-wide improvement that makes a real difference to patient experience, flow and outcomes across Hampshire & Isle of Wight or a similarly complex system.

Main duties of the job

This senior role will lead the delivery of the ICS Discharge and Flow Programme, driving sustained reductions in Non-Criteria To Reside (nCTR) and Delayed Readiness for Discharge (DRD) across all acute sites. The postholder will play a pivotal role in embedding a Home First / Discharge to Assess (D2A) approach and delivering a single, fully integrated Transfer of Care Hub (TOCH) model spanning health, social care and the voluntary sector.

Working in close partnership with acute trusts, community providers, local authorities and system leaders, you will provide pace, grip and expert leadership across organisational boundaries. This is a high-profile, delivery-focused role requiring strong influencing skills, operational credibility and a proven ability to deliver complex change at scale.

About us

We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working.

We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life.

We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.

Here is a summary of some of the benefits and services which are on offer to staff:

27 days paid minimum holiday and bank holiday entitlement

Sick pay policy

Occupational health services including staff counselling services

Flexible working and family friendly policies

Flexible retirement and retirement vouchers

Successful candidates will be subject to a six-month probationary period.

Job responsibilities

Lead the end-to-end design and delivery of the system Discharge & Flow Programme, aligned to ICS priorities and national policy.

Act as the system lead for reducing nCTR and DRD, ensuring clear trajectories, grip and delivery across all partners.

Support the overall initiation and delivery of major cross-organisational change projects, as required.

Translate national discharge policy and guidance into practical, deliverable system-wide models and standards.

Ensure all projects deliver financial and operational improvements as well as improvements in patient experience, clinical quality and staff engagement.

Champion and lead transformation and change across the portfolio, working with wider ICS teams and Clinical leaders to bring forward evidence-based innovation and solutions which deliver against the outcomes.

Segment and manage multiple stakeholder groups appropriately in a complex multi-disciplinary environment. Work closely with the Communication and Engagement teams to engage with all the appropriate stakeholder groups, capturing outputs to inform business cases and further action. Ensure all stakeholder interests are identified and addressed, including clinicians, patients/carers, regulators, system partners and the public.

Manage communication between stakeholders relating to integrated Discharge delivery; use expert negotiation skills to present complex, potentially controversial information to large groups and use negotiation skills to resolve issues that may arise during project implementation.

Person Specification

Qualifications and/ or experience

• Educated to master's level or equivalent level of experience of working at a senior level in specialist area. Evidence of post qualifying and continuing professional development.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
• Evidence of post qualifying and continuing professional development
• Qualification in Project Management - APM, Prince or similar

Skills and abilities

• Significant experience of managing or supporting large change programmes within the NHS, and specifically within the UEC and Discharge environments
• Significant experience working across organisational boundaries and with conflicting incentives

Knowledge

• Demonstrable success & knowledge in delivering large scale operational, financial and cultural change and performance
• Significant experience of leading, managing, developing and motivating teams of skilled professionals.
• Highly experienced in leading major change initiatives in a challenging organisational environment
• Ability to critically analyse extremely complex performance, financial and clinical datasets.
• Able to effectively manage performance by holding themselves and others to account for service outcomes
• Extensive understanding of Discharge processes within Acute, community provider and Local Authority settings

Communication and interpersonal skills

• Experienced in coaching executives and senior teams
• Highly experienced in leading, managing, developing and motivating teams of skilled professionals
• Understands the underlying social, political and historical factors shaping local realities of health services and uses understanding of politics of health and social care to get things done
• Provide and receive highly complex, highly sensitive and highly contentious information, negotiating with very senior stakeholders across many organisations on difficult and controversial issues, and presenting highly complex and highly sensitive information to large and influential groups, often in an highly emotive atmosphere

Analytical and problem-solving skills

• Able to demonstrate sound political judgement and astuteness in understanding the contexts for change
• Ability to analyse highly complex problems and to develop practical and workable solutions using knowledge and evidence
• Able to make sound decisions using all available evidence, and evaluate their impact
• Excellent problem solving skills and proven successes in the ability to respond to sudden unexpected demands.

IT and digital literacy

• Extensive experience in using all MS Office applications
• Highly skilled in using data sets, SPC charts, and other digital tools to drive decisions and communicate opportunities to stakeholders
• Experience using Project Management Software

Project management

• Extensive experience managing large scale change programmes within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.