Content Designer

Lloyds Banking Group; Dundee; Hybrid; GBP 39,000 - 44,000; Full time

Job summary

A leading banking organization in Dundee is seeking a Content Designer to create engaging and accessible content that addresses customer needs. The role requires experience in clear writing, a collaborative mindset, and familiarity with financial services. This position offers a hybrid work model and a generous benefits package, including a pension contribution, share schemes, and well-being initiatives.

Benefits

Generous pension contribution up to 15%

Share schemes including free shares

Discounted shopping benefits

28 days holiday plus bank holidays

Well-being initiatives and generous parental leave policies

Qualifications

• Experience in writing for different channels.
• Interest in learning about Design as a discipline.
• Willingness to share knowledge within the Design community.

Responsibilities

• Create engaging, readable, accessible content.
• Develop empathy for customer needs.
• Collaborate with team members on design solutions.

Skills

Clear and concise writing

Collaborative mindset

Confidence with feedback

Familiarity with financial services

Job description

Working Pattern

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About this opportunity

We're looking for a writer or Content Designer - someone who can communicate complex ideas simply and clearly, and help people understand what they need to know or do in a given context.

Within the team, you'll fix real customer problems by combining research and insights with clear people-focussed language to meet customer needs and help them do what they need to do.

You'll shape different copy options and be comfortable discussing the rationale for your choice of words. You'll also have an appreciation of voice and tone, and know how to apply these to your writing.

As a Content Designer, it'll be your role to:

• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Collaborate with the other designers in your team, contributing ideas and creating solutions.
• Share your expertise to help shape the overall design approach.
• Provide consistency in the way we talk to customers across topics and touchpoints.
• Tell stories about your work to demonstrate how effective writing helps customers.

What you'll need

• Experience of writing concise, clear and consistent copy for different channels.
• A collaborative mindset ready to support a busy multi-disciplinary team.
• Confidence in writing on-brand content in multiple tones of voice.
• Familiarity working in a complex landscape - ideally financial services.
• Confidence when sharing copy with internal customers and receiving feedback.
• An interest in learning about Design as a discipline.
• Willingness to share knowledge and be an active member of the Design community

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it\'s why we especially welcome applications from under-represented groups.

We\'re disability confident. So if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days\' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!

Salary range GBP £39k to £44k annual

Date posted 20th August 2025

Commitment Contract

Place of work Dundee, UK (Hybrid)