Computing Support Analyst

UK Shared Business Services Ltd; East Hagbourne; On-site; GBP 31,000; Full time

Job summary

A UK Government Research Department located in East Hagbourne seeks a Computing Support Analyst. The role involves offering first-line IT support, participating in projects, and providing help across various platforms (Windows, Mac). Candidates should have at least 5 GCSEs, strong communication skills, and a keen interest in computing. This is a full-time position with the possibility of flexible working, offering multiple employee benefits including generous leave and a pension scheme.

Benefits

30 days holiday plus bank holidays

Flexible working hours

Pension scheme

Employee discounts

Development opportunities

Qualifications

• Achieved - 5 GCSEs at Grade C/4 or above including Maths, English and a STEM subject.
• Excellent communication skills as demonstrated in your CV and in interviews.
• Demonstrable knowledge of various aspects of computing with examples.

Responsibilities

• Providing first‑line support to users, helping resolve everyday IT issues.
• Getting involved in new and ongoing IT projects.
• Using ticketing systems to troubleshoot software and hardware problems.

Skills

Communication skills

Knowledge of PC/Mac hardware

Support in person and remotely

Knowledge of Microsoft Desktop Products

Education

5 GCSE passes at Grade C/4 including Maths, English, and a STEM subject

Job description

Computing Support Analyst

Salary: Band C £30,895 per annum.

Hours: Full‑Time (We understand the importance of work‑life balance, and are happy to discuss the possibility of flexible working with applicants)

Contract Type: Fixed‑Term (1 year)

RAL Space: Rutherford Appleton Laboratory Harwell, Oxfordshire

Together, our scientists, technologists, engineers, technicians and business support team explore the unknown and turn what they find into work that changes the world around us. Whether it’s sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society.

Come and discover how much you can achieve when you’re surrounded by world‑leading.

About RAL Space

RAL Space is a department of the Science and Technology Facilities Council, part of the UK Research and Innovation. We have 60 years of experience and expertise in space programmes. Our scientists, engineers, technicians work through the complete life cycle of space missions: leading concept studies for future missions; designing and building instruments; providing space test and ground‑based facilities; operating ground stations; processing and analysing data. RAL Space vision – as the UK’s national space laboratory we make our world better by partnering with our community, advancing the understanding of space and our environment for the benefit of all.

RAL Space IT Services is a busy team providing customer and infrastructure support to RAL Space and across STFC. There is a wide range of areas to get involved in and learn about. We deliver world‑class science research and technology development with involvement in over 200 instruments in space. We work with UK and overseas agencies, universities and industrial companies on space and ground‑based space projects. Our unique position between industry and academia enables us to strengthen the UK space community.

Key Responsibilities

• Providing first‑line support to users — in person, over the phone, and via email — helping staff resolve everyday IT issues.
• Getting involved in new and ongoing IT projects.
• Using our ticketing system to investigate and troubleshoot software, hardware and networking problems.
• Installing and upgrading PCs and laptops as part of our hardware refresh and support activities.
• Onboarding new starters, helping them get set up and ready to work from day one.
• Offering general support across Windows, Mac, mobile devices and printers.
• Document fixes and procedures to improve team knowledge and consistency.
• Escalate complex issues to senior technicians or specialists when needed.
• Working independently and collaboratively on‑site, ensuring efficient, secure and customer‑focused IT service delivery.

Person Specification

(Please note the below criteria will be assessed at Shortlisting or Interview stage as indicated)

• Achieved - 5 GCSE passes at Grade C/4 or above including Maths, English and a STEM subject. (S)
• Excellent communication skills, as demonstrated in your CV, covering letter and interview (S&I)
• Demonstrable knowledge of - or enthusiasm for – various aspects of computing. Your CV and cover letter should give example(s) of any personal, school or work‑based projects that involved learning about and using IT and/or hardware, and what you enjoyed. (S)
• Demonstrable knowledge of PC/Mac computer hardware (S&I)
• Demonstrable knowledge of Microsoft Desktop Products (S&I)
• The ability to provide support both in person and remotely (S&I)

Employee Benefits

We are offering a 1 year fixed term contract with a whole host of benefits including:

• 30 days holiday (in addition to 10.5 bank holidays and privilege days)
• Flexible working hours
• An excellent average salary pension scheme
• Employee shopping/travel discounts
• Learning and development opportunities

Link to more benefits: https://stfccareers.co.uk/rewards-and-benefits/

Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of these fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit https://www.gov.uk/skilled-worker-visa/how-much-it-costs or contact [e-mail].

We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Whatever our role, we have the freedom to explore, learn and connect, as part of a community that loves to share knowledge and support one another.

As one of Europe’s largest research organisations, this is a place where there’s always something new to learn – about the world around us, about your career, but most of all, about yourself. Join us and discover what’s possible.