Community Services Supervisor - 2 Posts - GLA14624

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION; United Kingdom; On-site; GBP 16,000 - 18,000; Full time

Job summary

A local community organization in the UK seeks Community Services Supervisors to join their team. The role involves operational management of community libraries, supporting cultural activities, and engaging with the community. Candidates should have experience in operational management and excellent communication skills. This permanent, full-time position offers competitive pay and benefits including a pension scheme and flexible working arrangements. Join us in making a lasting difference in Glasgow.

Benefits

Employee Assistance Programme

Local Government Pension Scheme

Discounts on services

Qualifications

• Experience of operational management of premises.
• Strong ICT skills to manage library services.
• Excellent communication skills are essential.

Responsibilities

• Support communities through various library activities.
• Manage operational aspects of community libraries.
• Create cultural experiences for the public.

Skills

Operational management experience

Good ICT skills

Excellent interpersonal skills

Good literacy and numeracy skills

Excellent customer service skills

Previous supervisory experience

Flexible working

Job description

Job Description

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for Community Services Supervisors to join our Community Library Operations team.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Full Time (35 Hours per week on a 2-week rota) A mix of daytime and early evening shifts across Monday–Friday, with one Saturday every other week:

Week 1: Mon, Wed, Fri: 9.30am – 5pm, Tues, Thurs: 12.30pm – 8pm.

Week 2: Mon, Fri, Sat: 9.30am – 5pm, Tues, Thurs: 12.30pm – 8pm.

Part Time (35 Hours across a 2-week rota) A balanced pattern across weekdays and alternate Saturdays:

Week 1: Mon, Sat: 9.30 am – 5.00pm

Week 2: Mon, Wed: 9.30am- 5.00pm, Tues: 12.30 pm – 8.00pm

Contract type: Permanent

Pay details: The listed salary is for a full-time role. If you’re applying for a part-time, we will calculate your pay on a pro-rata basis. The hourly rate is £16.98 per hour.

Location: City-wide, with your main base discussed at interview.

What you’ll do

As a Community Services Supervisor you’ll be a part of an established team, reporting to the Libraries & Communities Officer. You’ll play an essential role in the operational management of community libraries operated by Glasgow Life. Your work will make a visible and lasting difference. This could be:

• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

We’re looking for:

• Experience of operational management of premises
• Good ICT skills
• Excellent interpersonal and communication skills
• Good literacy and numeracy skills
• Excellent customer service skills
• Previous supervisory experience
• Ability to work on a flexible pattern of hours including weekend and evenings
• Be able to work in locations within a hub and across the City.

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:

The closing date for this job is 11.59pm on 28 December. Interviews are provisionally scheduled for week commencing 12 January 2026.

Who We Are

Our Libraries and Communities service is at the heart of life in Glasgow, providing welcoming spaces where everyone can learn, connect, and get support. Our Libraries are free, open to all, and offer places to read, relax, learn, and access digital resources. They help bridge the digital divide and provide practical support for people of all ages and backgrounds. Complementing this, our Communities teams provide safe, local spaces for learning, wellbeing, and connection. From drop-in sessions to lifelong learning programmes, they support every community across the city. Together, our Libraries and Communities services create inclusive places that enrich lives across Glasgow. Read more here - https://www.glasgowlife.org.uk/libraries and https://www.glasgowlife.org.uk/communities

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?

Once you apply, add [e-mail] to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

Application Packs

The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone [phone]. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.

Further Information

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us