Commercial Account Handler

A-Plan; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance provider is seeking a Commercial Account Handler in Bicester. This role involves building strong client relationships, ensuring documentation accuracy for the quoting process, and supporting compliance standards. The ideal candidate will be detail-oriented, eager to learn, and ready to develop a career in account handling. Benefits include generous holiday, a contributory pension scheme, healthcare cash plan, and various lifestyle discounts.

Benefits

22 days holiday (plus bank holidays)

Life Assurance up to 4x salary

Healthcare Cashplan

Commission-free insurance products

Discounts at hundreds of high-street retailers

Qualifications

• Strong attention to detail and accuracy in reviewing client documentation.
• Ability to build and maintain strong relationships with internal stakeholders, clients and external contacts.
• Willingness to learn; open to progressing in a career as a Commercial Account Handler and pursuing professional qualifications.
• Ability to process data promptly and accurately on relevant systems to support client service and process execution.

Responsibilities

• Build rapport with new and existing clients and work with the Branch Manager to achieve objectives.
• Review client documentation with strong attention to detail to ensure information is comprehensive and accurate.
• Develop and maintain strong relationships with internal stakeholders and clients.
• Assist in achieving high levels of renewal retention while exceeding customer expectations.
• Process data promptly and accurately on relevant systems.

Job description

Overview

We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve objectives.

Responsibilities

• Build rapport with new and existing clients and work with the Branch Manager to achieve objectives.
• Review client documentation with strong attention to detail to ensure information is comprehensive and accurate to support the quoting process.
• Develop and maintain strong relationships with internal stakeholders, clients and external contacts to meet expectations and compliance standards.
• Assist Commercial Account Executives in achieving high levels of renewal retention while exceeding customer expectations and meeting FCA requirements.
• Process data promptly and accurately on relevant systems to support and improve high levels of client service and internal process execution, enabling informed analysis.

About you / Qualifications

• Strong attention to detail and accuracy in reviewing client documentation.
• Ability to build and maintain strong relationships with internal stakeholders, clients and external contacts.
• Willingness to learn; open to progressing in a career as a Commercial Account Handler and pursuing professional qualifications.
• Ability to process data promptly and accurately on relevant systems to support client service and process execution.

Rewards

• 22 days holiday (plus bank holidays), increasing through length of service.
• Core benefits designed with health and financial protection in mind, including:
• Life Assurance up to 4x salary.
• Income protection for up to 5 years in the event of illness or injury.
• Contributory pension scheme — 4% employer contribution and 5% employee contribution (rising to 5% & 5% in April 2025).
• Healthcare Cashplan and access to health-related benefits.
• Access to lifestyle and financial benefits, including gym discounts, salary sacrifice schemes (Travel Insurance, Cycle to Work, Car Leasing, Technology purchases), and access to discounted personal health policies (critical illness, private medical, dental).
• Commission-free insurance products available (home, motor, travel and specialist vehicles).
• Discounts at hundreds of high-street retailers.