Cloud Support Engineer

Digital Waffle; Ludlow; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A tech firm in Ludlow is seeking a Cloud Support Engineer to maintain cloud platforms in a hybrid role. Responsibilities include troubleshooting Azure and AWS, building cloud environments, and ensuring compliance with security standards. The ideal candidate has strong skills in Terraform and Ansible and experience with cloud networking. Attractive benefits include 25 days holiday, wellbeing days, and a flexible benefits scheme.

Benefits

25 days holiday (plus bank holidays)

Wellbeing days, enhanced pension

Flexible benefits, retail discounts

Employee Assistance Programme

Free breakfast and snacks

Responsibilities

• Own and resolve infrastructure helpdesk tickets.
• Build and maintain cloud environments with Terraform and Ansible.
• Troubleshoot Azure and AWS.
• Support software releases with the DevOps team.
• Automate deployments and improve processes.
• Ensure compliance with security standards.
• Document fixes and share knowledge.

Skills

Hands-on experience with Azure and AWS

Strong Terraform and Ansible skills

Knowledge of cloud networking, Windows, and Active Directory

Ability to explain complex issues simply

Experience with ticketing systems (e.g. Jira)

Awareness of cloud security best practices

SQL Server, SMTP, IIS, CI/CD pipelines

Job description

Cloud Support Engineer - Shropshire (Hybrid)

Salary: £45,000 - 55,000

My client are looking for a Cloud Support Engineer to join their Shropshire-based team. You'll help keep our cloud platforms stable, secure, and fast-moving. This hybrid role offers two days in the office and three from home.

Key Responsibilities

• Own and resolve infrastructure helpdesk tickets
• Build and maintain cloud environments with Terraform and Ansible
• Troubleshoot Azure and AWS (VMs, VPNs, firewalls, DNS, Backup Vaults)
• Support software releases with the DevOps team
• Automate deployments and improve processes
• Ensure compliance with security standards (ISO27001, PCI-DSS)
• Document fixes and share knowledge

Required Skills and Experience

• Hands-on experience with Azure and AWS
• Strong Terraform and Ansible skills
• Knowledge of cloud networking, Windows, and Active Directory
• Ability to explain complex issues simply
• Experience with ticketing systems (e.g. Jira) and support workflows
• Awareness of cloud security best practices
• Bonus: SQL Server, SMTP, IIS, CI/CD pipelines, and an interest in AI

What's on offer

• 25 days holiday (plus bank holidays)
• Wellbeing days, enhanced pension, and volunteering opportunities
• Salary sacrifice schemes (EVs, cycle-to-work)
• Employee Assistance Programme and annual health check
• Flexible benefits, retail discounts, and bonus scheme
• Regular socials, learning forums, and conferences (UK & abroad)
• A welcoming office with free breakfast, fruit, drinks, and snacks