Clinical Support Worker - OPD

Medway NHS Foundation Trust; Minster; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare institution in England is seeking a Clinical Support Worker to join their Outpatients team. The role involves welcoming patients, assisting medical staff with procedures, and ensuring high-quality care. Candidates should have an NVQ 3 in Healthcare or equivalent and must be able to provide excellent customer service. Training will be provided, making this an ideal position for both experienced individuals and those looking to start in healthcare.

Qualifications

• Understanding of patient confidentiality requirements.
• Good hygiene skills and knowledge of infection control procedures.
• Previous experience as a healthcare assistant is preferred.

Responsibilities

• Welcome patients and assist medical teams in clinical procedures.
• Prepare medical records for patients prior to appointments.
• Provide excellent customer care to ensure a positive patient experience.

Skills

Manual handling of patients

Ability to follow instructions

Professional approach

Education

NVQ 3 in Healthcare or equivalent

Care Certificate

Job description

Division: Cancer & Core Clinical Services

Care Group: Cancer and Access

Band: 3

Interview Date: Week commencing 12th January 2026

We are recruiting for a Clinical Support Worker who shares our ambition and vision to deliver the Best of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

We are looking for an enthusiastic and energetic individual to join our busy Outpatients team. The role involves welcoming patients to the department and assisting the medical team with some clinical procedures.

The role will also require administrative and basic computer work on occasion. A willingness to learn new things is essential.

Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our sharedvisionis achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy -Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into ourPatient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

OurBESTvalues underpinPatient Firstand are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Job responsibilities

Working within all Swale outpatient specialities. eperience preferred but not essential as training will be provided which will include:

Setting up and running clinics alongside Doctors

Supporting the Nurse in Charge

Teaching of any equipment used within the areas

further roles and responsibilities to:

Provide excellent customer care skills to ensure patients come first

To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines

Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals

To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care

Prepare any medical records which may be required prior to patients attending their clinic appointments.

Person Specification

Qualifications

• NVQ 3 in Healthcare / QCF Diploma in Health Level 3/ equivalent experience or a willingness to undertake course/competences within a specified time frame
• Care Certificate

Knowledge

• Understanding of the requirements of patient confidentiality
• Good hygiene skills (e.g. handwashing etc.) understanding of infection control procedures

Experience

• Previous experience of working as a healthcare assistant in a hospital or registered care setting
• Experience of working on own and in a team

Skills

• Manual handling of patients, using lifting aids
• Ability to follow a clear instruction and feed back to senior staff
• Ability to project a professional manner and approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum/pro rata