Clinical Reception & Admin Specialist (Patient Services)

NHS; Altrincham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare facility in Altrincham is seeking a motivated General Assistant to support the practice team and provide excellent service to patients. Responsibilities include managing appointments, processing prescriptions, and ensuring patient confidentiality. The ideal candidate will have a flexible approach, experience in high call volume environments, and a background in customer service. This position offers both full-time and part-time options at a competitive pay rate of £12.95 an hour.

Qualifications

• Flexible approach to undertaking a wide variety of tasks.
• Highly motivated and able to work in a team.
• Experience in customer service and answering high volume calls.

Responsibilities

• Dealing with appointment, home visits and telephone requests.
• Booking, amending, and cancelling patient appointments.
• Processing of repeat prescriptions in accordance with practice guidelines.
• Ensuring patient confidentiality is kept at all times.
• Completing tasks sent from internal users.

Skills

Customer service experience

Experience in high call volume environments

Teamwork

Flexibility

Tools

Clinical systems (Emis web, Docman, Accurx)

Job description

A local healthcare facility in Altrincham is seeking a motivated General Assistant to support the practice team and provide excellent service to patients. Responsibilities include managing appointments, processing prescriptions, and ensuring patient confidentiality. The ideal candidate will have a flexible approach, experience in high call volume environments, and a background in customer service. This position offers both full-time and part-time options at a competitive pay rate of £12.95 an hour.