Client Services & E‑Commerce Support Specialist

Intertek; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global service provider seeks a customer service representative to manage inquiries across multiple channels, ensuring high-quality support and adherence to processes. The ideal candidate should possess excellent customer service skills, knowledge of MS Office, and CRM experience, ideally with Salesforce. Strong communication abilities and a detail-oriented approach are essential for success in this full-time position. You will work within a motivated team in a dynamic environment, benefiting from competitive salary and development opportunities.

Benefits

Competitive salary / benefits

Development and career opportunities

Qualifications

• Proven customer service skills are essential.
• Knowledge of MS Office and IT systems is required.
• Experience with CRM systems, especially Salesforce, is preferred.

Responsibilities

• Respond to customer queries in a timely manner.
• Take ownership of enquiries until resolution.
• Keep customers updated on enquiry progress.
• Coordinate with colleagues to resolve cases.

Skills

Customer service skills

Knowledge of MS Office

IT Systems knowledge

CRM experience (Salesforce)

E-Commerce client support

Job description

A global service provider seeks a customer service representative to manage inquiries across multiple channels, ensuring high-quality support and adherence to processes. The ideal candidate should possess excellent customer service skills, knowledge of MS Office, and CRM experience, ideally with Salesforce. Strong communication abilities and a detail-oriented approach are essential for success in this full-time position. You will work within a motivated team in a dynamic environment, benefiting from competitive salary and development opportunities.