Client Services Coordinator (Administration) (CSS-0251-25)

Royal Veterinary College; Swanley Bar; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading veterinary institution located in England is seeking a Client Services Administration Co-Ordinator to support client services and ensure excellent patient care. The ideal candidate will possess strong organizational skills, experience in administration, and proficiency in Microsoft Office and CRM systems. This role involves managing client communications and collaborating with various internal departments. A competitive pension package and on-site amenities are offered.

Benefits

Competitive pension package

Family friendly policies

On site café and restaurant

Free gym membership

Cycle to work scheme

Free mini-bus service

Qualifications

• Solid background in administrative roles.
• Demonstrate accuracy and efficiency in tasks.
• Experience managing client communications.

Responsibilities

• Managing and responding to client emails.
• Processing client and patient information.
• Formatting and proof-reading discharge reports.
• Resolving discrepancies quickly and effectively.
• Liaising with internal departments.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities

Time management

Diligent approach to work

Professional and empathetic outlook

Confidence in discussing sensitive topics

Tools

Microsoft Office

CRM systems

Job description

Overview

You will be a vital part of our team, helping ensure the smooth operation of client services and supporting our commitment to excellent patient care. Normal working hours will be 21 hours per week, Wednesday, Thursday, Friday between the hours 8.30am to 4.30pm and 10am to 6pm, weekend cover as required in consultation with your line manager.

Benefits

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

Role and Responsibilities

We are seeking an experienced and resourceful Client Services Administration Co-Ordinator to join our unique and busy veterinary hospital. The ideal candidate will have a solid background in administrative roles, with excellent skills in general administration, Microsoft Office programs, and CRM systems. You will have a keen eye for detail and demonstrate accuracy and efficiency in tasks such as:

• Managing and responding to client emails
• Handling and processing client and patient information
• Formatting and proof-reading discharge reports
• Identifying and resolving discrepancies quickly and effectively
• Liaising with colleagues across clinical, non-clinical, and other internal departments

Key Qualities and Skills

• Excellent communication and interpersonal skills
• Strong organisational abilities and time management
• Conscientious and diligent approach to work
• A professional and empathetic outlook
• Confidence in discussing sensitive topics with discretion and care