Client Services Analyst - Payments

Pontoon Solutions; Bromley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global bank is looking for a Client Implementation Analyst to enhance client engagement and deliver cash management solutions. This hybrid role focuses on managing corporate client connections and ensuring successful integration with payment platforms. The ideal candidate will have strong communication skills, a background in project coordination, and payment expertise to support client needs effectively. Join us in delivering innovative payment solutions to corporate clients.

Qualifications

• Strong communication skills to manage client interactions effectively.
• Knowledge of cash management solutions and electronic payment channels.
• Experience in a client-facing or implementation role.

Responsibilities

• Serve as the primary point of contact for corporate clients.
• Support the implementation of cash management solutions.
• Guide clients through file validation and UAT processes.

Skills

Client engagement

Project coordination

Payments expertise

Job description

Job Description

Client Services Analyst / Implementation Analyst – Payments / Cash Management

Contract Length : 12-month contract

Work Model : Hybrid

Location : Bromley

About the Role

We are seeking a Client Implementation Analyst to join our EMEA CashPro Connect team at a leading global bank. This is a highly client-facing role , focused on delivering technical cash management and payment solutions to corporate clients. The role offers an exciting opportunity to combine project coordination, client engagement, and payments expertise to support the delivery of payment and reporting solutions.

You will play a pivotal role in ensuring our corporate clients connect smoothly to our payment platforms, test files successfully, and achieve production readiness.

Key Responsibilities

• Serve as the primary point of contact for corporate clients, managing communications, timelines, and project updates.
• Support the implementation of cash management solutions including connectivity through CashPro File Import, Host-to-Host, SWIFT, EBICS , and other electronic channels.
• Guide clients through file validation, UAT, and ...