Client Manager

City and County Healthcare Group Ltd; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Greater London is seeking a Client Manager to develop care packages that ensure high standards of care. The role demands an experienced professional who thrives in managing a remote team and is passionate about community care. Key responsibilities include overseeing budgets, establishing client relationships, and enhancing the quality of care. With extensive training and career development opportunities, this role offers a comprehensive benefits package, including generous leave and financial support. This is a full-time position without remote work options.

Benefits

22 Days Holiday plus bank holidays

Occupational Maternity Pay

Occupational Sick Pay

Death in Service Payment

Discounts at retailers

Qualifications

• Efficient, organized, and experienced care professional.
• Thrive on managing a remote team within a health and social care environment.
• Passionate about providing the best in community care.

Responsibilities

• Develop a portfolio of care packages that promote person-centered care.
• Take ownership of case loads, contributing to budget forecasts and financial KPIs.
• Maintain direct and regular contact with clients and care staff.

Skills

Customer Service

Client Management

Issue Resolution

Account Management

Job description

What youll do

As a Client Manager you will be responsible for developing a portfolio of care packages that promote person centred care and a safeguard approach. You will take ownership of the case loads contributing to the forecasting and delivery of budgets and financial KPIs. You will have direct and regular contact with our clients along with their care staff to effectively review and establish that the quality of care is to a high and expected standard.

What youll get

We offer thorough training and the opportunity to develop through self-directed learning coaching conversations e-learning modules and access to further qualifications and courses. Youll have the support to develop your career either within your region or the wider City & County Healthcare Group. Well also empower you to feel proud of the impactful and meaningful work that you do.

Well reward you with a benefits package that includes wellbeing resources financial advice and up to 14% discount at over 40 retailers including Tesco John Lewis and many more.

We will also offer you :

• 22 Days Holiday (increasing to 25 days after 3 years service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay
• Death in Service Payment
• Occupational Sick Pay
• subject to terms and conditions and qualifying period

Qualifications : What you need

You will need to be an efficient organised and experienced care professional who is passionate about providing the best in community care thrive on managing a remote team within a health and social care environment and take pride in building relationships with your clients and care workers.

Due to the field based elements of the role you must be a driver with your own vehicle.

Additional Information :

Why choose us

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter using innovative tech and driving forward positive change. As the largest care company in the UK we have the size and success to offer you a world of career opportunity choice and security. Join us on our journey

Advantage Healthcare is an Equal Opportunities Employer and part of the City and County Healthcare Group.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1