Client Growth & Success Manager, SaaS EdTech

Cognassist; Hebburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading EdTech company is seeking a high-energy Client Success & Growth Manager to drive measurable impact across their client base. This role requires someone proactive and commercially minded, capable of managing client relationships and identifying growth opportunities. Candidates should have at least 3 years in Customer Success or Sales, with a strong track record in renewals and upselling. Key responsibilities include owning revenue expansion, leading onboarding, and engaging customers effectively in their journey with Cognassist.

Qualifications

• Minimum 3 years in Customer Success, Sales, or a similar role.
• SaaS experience is essential; EdTech background is a plus.
• Strong commercial acumen with proven success in renewals and upselling.

Responsibilities

• Own revenue expansion and contribute to net revenue retention targets.
• Build strong client relationships, understanding their goals and challenges.
• Lead customer onboarding and activation to ensure effective use of Cognassist.

Skills

Customer Success

Sales acumen

Account Management

CRM tools

Excellent communication

Organisational skills

Tools

Excel

Job description

A leading EdTech company is seeking a high-energy Client Success & Growth Manager to drive measurable impact across their client base. This role requires someone proactive and commercially minded, capable of managing client relationships and identifying growth opportunities. Candidates should have at least 3 years in Customer Success or Sales, with a strong track record in renewals and upselling. Key responsibilities include owning revenue expansion, leading onboarding, and engaging customers effectively in their journey with Cognassist.