Client Finance Manager

Goverment Property Agency; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in the UK seeks a Client Finance Manager to enhance customer service through effective financial management. Responsibilities include delivering financial reports, managing budgets, and liaising with clients to ensure satisfaction. Ideal candidates will have client management skills, relevant qualifications, and experience in property services. This role supports dynamic improvements across the agency.

Qualifications

• Demonstratable client management skills.
• Experience in medium to large organisations with a focus on customer service is desirable.
• Previous experience in a Property Consultancy or Property Landlord environment is advantageous.

Responsibilities

• Provide financial management and reporting services to clients.
• Deliver accurate budgets and forecasts for properties.
• Act as key liaison between finance staff and clients.
• Manage financial risk and ensure correct accounting treatments.

Skills

Client management skills

Education

CCAB or equivalent, qualified/part-qualified accountant

Tools

CRM Salesforce

Power BI

Job description

Location

Birmingham, Leeds, Manchester, Nottingham

About the job

Job summary

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:

• Striving for excellence-We always aim to deliver great results
• Empowering through respect-We insist on fair treatment for all, always
• Acting with integrity-We consistently do the right thing
• Succeeding together-We rely on each other to achieve success

We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.

We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.

Job description

With a strong focus on improving the GPA’s customer service offering, the Client Finance Manager will be responsible for providing financial management and reporting services to a portfolio of clients, delivering excellent financial reporting and property accounting to new and existing customers alike. The postholder will have full responsibility for all aspects of financial services delivery for existing and prospective clients including budgets, forecasts and client liaison.

Key Responsibilities

• Delivering budgets and forecasts for each client, property and tenancy, using complex data from the MRI Horizon general ledger and other systems, Power BI and Excel tools to provide accurate and meaningful financial information
• Being accountable for financial control over property services accounting, ensuring high levels of client satisfaction by providing accurate forecasting, explanations and billing
• Maintaining a focus on process improvement, including planning and establishing new systems and processes for quarterly financial reporting to ensure clients understand their costs and bills, delivering an ongoing service that meets and exceeds expectations
• Being the key liaison between senior finance and property staff for client meetings, involving being acutely aware of the customers’ needs and acting upon them, and being proactive in problem solving and finding solutions
• Leading the service delivery to clients alongside management accountants and other colleagues, supporting the growth of the GPA, and matching resources to client demand
• Manage due diligence exercises on estate-related financial information provided by the client and interrogate to identify material financial risks to GPA and ensure correct account treatments are applied.
• Managing GPA risk and reporting of it, balancing the needs of clients with the responsibility to protect the organisation’s financial standing.

Person specification

Essential:

• Demonstratable Client management skills

Desirable:

• Experience utilising CRM Salesforce and Power BI
• Ideally have experience in the property industry within medium to large organisations where customer service is a priority

Experience & Technical Skills

Desirable criteria:

Previous experience working in a Property Consultancy or Property Landlord environment.

Qualifications and Accreditations

Essential criteria:

CCAB, or equivalent, qualified/part-qualified accountant with a recognised professional body

Behaviours

We\'ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Seeing the Big Picture
• Communicating and Influencing
• Delivering at Pace

Technical skills

We\'ll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation