Client Care Advisor (Part-Time)

British Veterinary Association; East Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading veterinary referral center in the UK is seeking a Client Care Advisor. You will be responsible for taking referral calls, managing appointments, and assisting clients, all while ensuring a positive experience. We value applicants with a strong background in client care and a love for animals. The position offers flexible part-time hours, including weekend shifts, along with a range of professional perks including training opportunities and enhanced wellbeing policies.

Benefits

6.6 weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Applicants should have a strong customer care background.
• Flexibility in schedule is essential.
• GCSE or equivalent in Maths and English is required.

Responsibilities

• Handling referral calls and making appointments.
• Assisting clients with queries in person and over the phone.
• Ensuring attention to detail in every interaction.

Skills

Previous client care experience

Flexibility

GCSE (or equivalent) in Maths and English

Team player

Love of animals

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

If you are looking for a challenge and the ability to make a difference, this is the role for you! Your role as Client Care Advisor at The Pride Veterinary Centre will be very varied and fast paced. We need applicants who have skills in remaining positive and professional at all times, regardless of what is happening around them and their current workload.

You will be taking referral calls from other practices, making appointments, assisting clients with queries on the phone as well as in person, reassuring clients, listening to their needs, taking payments, and solving problems. Attention to detail is essential, as is enjoyment of being in a busy customer care role.

As the appointments within the Referrals side of the practice aren't the usual check-up or vaccination, the pets and their owners may have travelled some distance to be with us in order to obtain the best specialist care. Having consideration for this added element to their visit would be a helpful aptitude. Salary is to be discussed at interview and is dependent on experience.

Required Skills and Experience

• Previous client care experience
• Flexibility
• GCSE (or equivalent) in Maths and English
• Team player
• Love of animals

Desirable Skills and Experience

• Knowledge of the veterinary industry
• Experience in Microsoft Excel/Word
• Customer Service training course attendance
• Problem Solver

Professional Perks and Benefits

• Training in customer care
• Career progression available
• Practice focus on health and wellbeing

About the rota

We are looking for someone to work part time on a flexible contract. Additionally, you would be required to partake in the weekend rota where the shift will fall between 8:00am and 11:00pm Saturday and Sunday. Rotas will be produced at least 4 weeks in advance, with the expectation you are flexible to cover the ‘core' hours and days within the week. There may be potential for extra hours to cover holidays and sickness.

Want to know more about us?

Pride Veterinary Centre is a multi-disciplinary veterinary referral centre that is the central small animal hospital for the Scarsdale Veterinary group, as well as offering referral services for other veterinary practices across the midlands and beyond. The practice offers specialist services in Anaesthesia, Diagnostic Imaging, Medicine, Surgery, Neurology, Oncology, Ophthalmology, Cardiology, Exotics and Dermatology. The hospital offers 24/7 veterinary care supported by our on-site ‘vets at night' team and has a wide range of state-of-the-art equipment. We work closely with the University of Nottingham with students rotating through our referral services. Scarsdale Vets is part of the largest veterinary group in Europe, IVC Evidensia and is a key site within the groups UK activities.

The Team

Our outstanding Client Care Team are an integral part of the Pride Veterinary Centre they work seamlessly to give their clients a smooth journey whilst their pets are being cared for.

You will be working amongst a team of highly skilled Client Care Advisors, that are trained to an excellent standard to provide clients and their pets with the best possible experience when attending our hospital.

Client Care Advisors in the hospital are an important part of the practice and are there to ensure pets and their people are directed promptly to the expertise needed. Being a team player is essential, allowing you to create a noticeable impact.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care