CLIENT ADVISOR BULGARI SELFRIDGES

Bulgari; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury jewelry retailer is seeking an experienced Client Advisor for their Selfridges Boutique in London. The role focuses on maximizing sales, enhancing customer relationships, and maintaining a positive store environment. The ideal candidate will have over 5 years of experience in the Jewelry and Watches sector, excellent communication skills, and a proactive approach to selling. Fluency in English is required, and a background in the luxury business is preferred.

Qualifications

• At least 5 years of experience in Jewelry and Watches.
• Knowledge/previous experience in Luxury business.
• CRM techniques and tools.

Responsibilities

• Achieve personal and store goals.
• Build and maintain an active client book.
• Communicate opportunities for community relationships.

Skills

Fluency in English

Proactive selling

Customer focus

Negotiation

Business Acumen

Job description

Position

Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Selfridges Boutique specializing in jewelry and watches. The Client Advisor acts as an ambassador of Bulgari and is responsible to create, stimulate and maximize sales opportunities by promoting product attributes to the customer, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work/store environment.

Profile

Accountabilities:

• To work as a team with management and co-workers to achieve personal and store goals
• Contribute to the store and service KPIs achievement
• To acquire, build and maintain an active client book
• To achieve and exceed monthly and yearly sales targets
• To communicate with management about opportunities to develop community relationships and to explore potential events to increase brand awareness and customer loyalty among new and existing clients.
• To be professional, approachable, knowledgeable, and gracious in all interactions
• Ensure that all front areas of the store are clean and products are displayed
• To strive to be a customer service oriented to ensure a positive shopping experience

Profile / Skills

• Fluency in English
• At least 5 years of experience in Jewelry and Watches
• Knowledge/previous experience in Luxury business
• CRM techniques and tools
• Proactive selling
• Initiative and Negotiation Skills
• Business Acumen

Soft skills

• Customer focus
• Strong knowledge and a genuine appreciation and interest in Jewelry
• Proactive selling
• Initiative
• Negotiation
• Business awareness