Client Account Manager, Water Industry

AECOM; Leeds; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global infrastructure consulting firm in Leeds is seeking a Client Account Manager to manage key client relationships in the water industry. The role involves driving business development, overseeing account strategies, and collaborating with internal teams to ensure successful project delivery. Candidates should have experience in client account management and a strong understanding of the water sector. This position offers competitive compensation and the opportunity to work within a dynamic team.

Benefits

Hybrid work options

Diversity and inclusion programs

Access to industry-leading technology

Qualifications

• Experience in the water sector or relevant industry.
• Proven ability to manage client accounts and drive growth.
• Strong communication and relationship management skills.
• Demonstrated proposal development and presentation skills.
• Ability to analyze metrics for continuous improvement.

Responsibilities

• Build and maintain strong client relationships.
• Lead the end-to-end delivery of major pursuits.
• Develop and implement account and sales strategies.
• Collaborate with internal teams to maximize delivery success.
• Stay updated on industry trends and provide insights.

Skills

Client account management

Business development

Interpersonal skills

Proposal development

Analytical skills

Job description

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Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Start here. Grow here.

Are you ready to lead a key client relationship and shape the future of the water industry?

Our UK&I Water business are looking for two Client Account Manager's (CAMs) to support our ambitious growth plans. One will support our work with Anglian Water & Severn Trent, and the other will support our work with Wessex and South West Water.

A Client Account Manager is a pivotal role where you will be responsible for building and maintaining strong relationships, aligning our services with their priorities and needs, and helping shape how our clients come to market. CAMs are assigned to clients and opportunities who have a significant growth prospect, either through the scale and complexity of the work that they will need to deliver or because they are technically or commercially innovative and have the potential to change our market position as a result. You will possess a proven track record in managing client accounts, driving business development, and delivering exceptional service in the water sector.

The Team:

The AECOM Water team currently has significant market presence across the UK and Ireland, with strong long term client relationships and workload with the Environment Agency, Uisce Eireann, Northern Ireland Water, Scottish Water, Anglian Water, Severn Trent Water, South West Water, Wessex Water, Thames Water, Southern Water and contractors.

There are a number of major water sector opportunities that will come to market in the coming years. Through the appointment of a suitably senior and experienced CAM, we seek to continue to build our client relationships and brand in advance of future procurement. These include:

• Major opportunities coming to market with England and Wales Water Companies during AMP8 - including with Severn Trent Water and Anglian Water.
• Major projects in UK&I, including those being let under the Direct Procurement for Customer (DPC) and Strategic Infrastructure Project Regulations (SIPR) delivery vehicles.
• Environment Agency - overseeing our teams working on recently contracted frameworks and developing a client focused approach to position and bid for future key pursuits
• The Mining Remediation Authority (formerly the Coal Authority).

Here's what you'll do:

• Trusted Partner: You will have a deep understanding of the client, the regulatory environment in which they operate and the future direction and challenges of their business. You will already hold significant trusted relationships across key stakeholders and directorates, which you will be accountable for broadening and developing across their organisation.
• Expertise: You will ensure that we are bringing all AECOM has to offer to clients, maintaining a good understanding of our technical & business service offerings and identifying areas where we need to adapt or strengthen to meet their future requirements and address challenges.
• Growth: You will be accountable for the end-to-end delivery of the pursuit, overseeing the positioning, win planning and delivery of the bid. Overall, you will ensure we create a compelling client offer that is deliverable, and effect hand over of successful pursuits to the delivery teams to implement.
• Collaborate: You will liaise with our internal teams to assess resource availability and assist in assembling delivery teams that maximise our chances of winning future work.

Required expertise:

• Developing, maintaining and implementing an account strategy aimed at positioning for future work. This will include developing partnering strategies and relationships as appropriate.
• Developing and implementing a sales strategy, ensuring compliance with internal sales process and governance, aimed at winning new work that will be of significant size, complexity or importance to a business.
• Leading the end to end delivery of a major pursuit, including effective long term positioning, leading the pursuit during procurement including estimating and managing the bid budget, developing a high calibre 'technical/quality proposal', delivery of a pricing / commercial strategy that is attractive to the client and creates a sustainable commercial position for delivery, ensuring we negotiate suitable terms and conditions.
• Prepare and conduct regular account reviews with business leaders to promote transparency and alignment on the account goals and performance. This will include intelligence gathering and sharing and engaging with the wider business to build and maintain an effective engagement plan.
• You will stay up to date on industry/sector developments and trends so you're able to provide relevant insight to our wider teams.

If you're passionate about innovation and turning bold ideas into reality, AECOM welcomes you. Join our team, where we don't just construct infrastructure but also uplift communities and enhance lives. Why not give our AECOM Water page on LinkedIn a follow to stay updated on the impactful projects we're working on and see firsthand the difference we're making in the industry!

Qualifications

Ready to push the limits of what's possible?

Here's what we're looking for:

• Experience in the water sector or another relevant sector.
• Experience in client account management and business development and an ability to drive business growth through effective client management and service delivery.
• Proven ability to build and maintain relationships, demonstrating exceptional interpersonal and communication skills.
• Strong proposal development and presentation skills.
• Ability to analyse performance metrics and implement strategies for continuous improvement.

Additional Information

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at [e-mail]. At AECOM, we value everyone's unique contributions and perspectives.

Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!

For further information about the role, reach out to the recruiter on LinkedIn - Jay Hewitt.

About AECOM

AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.

Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.