Clerical Officer / Receptionist Breast Screening

NHS; Nottingham; On-site; GBP 25,000; Full time

Job summary

A prominent healthcare organization in Nottingham is seeking a Clerical Officer/Receptionist to provide essential support for the busy Breast Screening department. The role requires excellent interpersonal skills and the ability to work both independently and within a team. Applicants should be GCSE educated and have experience in a general office setting. The position offers a salary of £24,465 per annum and is permanent with a part-time working pattern.

Qualifications

• Experience in general office work including reception duties.
• Must be confident in face-to-face and telephone interactions.
• Knowledge of hospital systems is desirable but training can be provided.

Responsibilities

• Provide clerical support and reception duties for the Breast Screening department.
• Help prepare clinics and manage scheduling for appointments.
• Act as a point of contact for patients and visitors.

Skills

Interpersonal skills

Computer literacy

Customer service experience

Education

GCSE level in maths and English, Grade C or above

NVQ2 Business Administration/Reception

Job description

Overview

Job summary: An exciting opportunity has arisen in the Nottingham Breast Institute at the City Hospital for a Clerical Officer/Receptionist. We are looking for someone with excellent interpersonal skills who likes to be busy and working as part of a team as well as on their own initiative, to provide Clerical/Receptionist support for the busy Breast Screening department.

This is a full time post. Duties will be undertaken at the Nottingham Breast Institute on the City Hospital Campus and Ropewalk House in central Nottingham.

Responsibilities

• Work within a team to complete daily tasks and general duties including preparing clinics, making and changing breast screening appointments, answering the phone, reception duties and filing.
• Provide cover for the reception desk at the Breast Institute and at Ropewalk House.
• Maintain good communication and prioritise workloads in view of changing priorities, with the ability to work on own initiative.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Details

• Date posted: 30 September 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,465 a year per annum
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 164-7476123
• Job locations: City Hospital and Ropewalk, Hucknall Road, Nottingham, NG5 1PB

Job responsibilities

The successful candidate needs to be computer literate, experienced in the use of electronic communications and be confident during face to face and telephone interactions with patients and visitors. They will be a point of contact for patients at the Breast Institute and Ropewalk House and act as an information resource for staff and visitors. Knowledge of hospital systems i.e. Medway, PAS and DHR is desirable, however training can be provided.

Person Specification

Training and Qualifications Essential

• Educated to GCSE level in maths and English, Grade C or above
• NVQ2 Business Administration/Reception, or equivalent experience

Experience Essential

• General office experience, including reception work.

Desirable

• Knowledge of the Breast Screening service
• Experience working within breast screening or a similar department

Communication and relationship Essential

• Able to exchange information clearly with patients and staff for appointments and general queries
• Previous "customer service" experience

Planning and organisation skills Essential

• Planning and organisation of routine tasks
• Organised and methodical, able to work quickly and accurately

Physical skills Essential

• Able to retrieve files from shelving using appropriate equipment

Other requirements specific to the vacancy Essential

• Must be able to work at both City Campus and Ropewalk House
• Flexible with start and finish times when covering reception.

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.