Claims Technician

Markel; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An international insurance firm in London is seeking a Claims Support individual to provide efficient service to brokers and clients. Responsibilities include triaging claims, providing acknowledgment letters, and identifying process improvements. Candidates should have strong communication skills, IT proficiency, and a proactive attitude. A minimum of A-Level education is required for this entry-level role, which offers a competitive salary and benefits.

Benefits

Annual bonus

25 days paid holiday

Company pension scheme

Private medical and dental cover

Qualifications

• Passion for claims, ideally with some insurance knowledge.
• Ability to use or learn in-house systems.

Responsibilities

• Complete daily claims support activities timely and accurately.
• Triaging claims to correct handlers.
• Identifying process enhancement opportunities.

Skills

Team player

Strong written and spoken communication skills

Proactive attitude

Strong IT skills (Microsoft Office)

Customer-focused

Education

A-Level standard or equivalent

Job description

Overview

Looking for a role that will have a meaningful impact in Claims? We are looking for an individual to assist our Claims department in providing an efficient, cost-effective and professional service to our brokers and clients.

Join us and play your part in something special!

The opportunity

Markel Specialty, where this job role lies, is an insurance division of Markel Corporation. We offer diversified products from small businesses and personal lines to casualty, property, and professional lines. We operate through six geographic regions across all 50 states in America along with international operations in Bermuda, Dublin and London (where this job role is based).

The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients. The claims team works with the underwriting team to facilitate close communication and the exchange of ideas, and is an integral part of the product and customer service delivered to our clients. Our vision is to be the most customer focused, agile and value adding claims team in the market. We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity. Through the changing market and in order to continuously evolve and strive to meet these goals, Markel Specialty has created a dedicated London/Dublin claims team to handle all casualty and professional lines claims written out of London and Dublin.

What you’ll be doing

• Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel best practices. This includes activities such as:
• • Triaging claims to correct handlers
  • Providing acknowledgment letters to brokers
  • Making indemnity payments
  • Setting up expense payments
  • Liaising with underwriters to provide details of losses on accounts
  • Requesting updates on inactive files from brokers
• Understand our departmental service standards and guidelines, systems, workflows, reports, forms, products, and other information needed to complete work assignments.
• Understand the implications of the business environment including processes and technology to provide analysis and advice in the area of expertise. Influence decisions on workflow and service standards within the team to achieve the goals of Markel.
• Identify and communicate process enhancement opportunities that allow for service improvements and/or increasing efficiencies.

We’re looking for

• A passion for claims. Some Insurance would be ideal, but candidates who are starting their career in claims are encouraged to apply.
• Be educated to a minimum of A-Level standard or equivalent
• Demonstrate strong written and spoken communication skills
• Have good IT (Microsoft Office) skills, including Word, Excel, Access and Outlook and ability to use or learn our in-house systems
• Team player with strong independent organisational skills
• Be a self-starter with a positive and proactive attitude
• Be internally and externally customer focused, in particular to understand the importance of the quality, clarity and speed of service delivery.

Who we are

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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