Claims Performance Manager

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading healthcare provider is seeking a Claims Performance Manager to enhance claims processes and improve healthcare service delivery. The role involves developing strategies for cost management and requires a background in insurance and strong communication skills. Competitive salary and benefits offered, including a pension scheme and annual bonuses.

Benefits

Competitive annual salary

Annual performance-based bonus

Contributory pension scheme

Life Assurance

Private health cover

28 days annual leave

Wellbeing services

AXA employee discounts

Qualifications

• Previous experience in an insurance or financial services background.
• Knowledge of healthcare sector advantageous.
• Experience in managing large multi-disciplined programmes.

Responsibilities

• Support development of claims cost management strategy.
• Identify opportunities to reduce claims while improving customer experience.
• Manage claims performance reporting and foster data-driven culture.

Skills

Claims process understanding

Relationship and communication skills

Strategic thinking

Experience in healthcare sector

Job description

Overview

We have an opportunity for a Claims Performance Manager to join our team here at AXA Health. You’ll play a key role in driving cost management initiatives that not only streamlines our claims processes but also elevates the quality of healthcare services and overall customer experience. If you have a passion for enhancing operational efficiency and customer satisfaction, we’d love to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing

• Support the Head of Claims Performance in leading the development and delivery of the claims cost management strategy across all business functions.
• Work as part of the leadership team to identify new opportunities to expand our claims reduction programme whilst improving the customer experience and clinical outcomes.
• Manage claims performance reporting for AXA Health through spotting trends, risks and opportunities to foster a more data driven decision making culture
• Deliver successful implementations of claims improvement initiatives, monitor ongoing performance and adjust strategies as needed to help shape and drive positive change for our customers, employees and our business.
• Provide oversight and support of system improvements and collaborate with colleagues to build better tools and processes for future claims management.
• Create a personal plan for continued learning and development to position yourself as a claims and healthcare subject matter expert.
• Support regulatory compliance of Care & Claims Transformation initiatives, referring any concerns to risk management and Head of Claims Performance.
• Indirectly manage and co-ordinate across multiple areas, ensuring collaboration and alignment with department goals whilst supporting team performance and development.
• Coach team members and support engagement across the department to create a sense of ownership and empowerment, helping everyone perform to their best ability.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring

• Previous experience in an insurance or financial services background.
• An understanding of Claims processes and systems.
• Knowledge/experience in the healthcare sector advantageous.
• Relevant experience in managing and input to large multi-disciplined programmes, with a focus on delivering cost improvements.
• Effective relationship and communication skills, both written and verbal.
• Business subject matter expert with a strong desire to broaden expertise across the wider healthcare sector.
• Strong strategic thinking and decision-making skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail]

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Who we are

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.