Centre Manager - 40 hours - Automotive Service and Repair

HiQ Tyres and Autocare; Henley-on-Thames; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive service provider in Henley-on-Thames is seeking a Centre Manager to lead a talented team. The successful candidate will be responsible for driving operational excellence, achieving KPIs, and fostering a positive work culture. Proven experience in managing automotive teams and strong leadership skills are essential. This role offers a competitive salary and benefits, including a monthly bonus structure and employee discounts.

Benefits

Uncapped monthly bonus structure

Generous employee discounts

30 days holiday inclusive of bank holidays

Company Sick Pay

Training opportunities

Qualifications

• Proven experience in managing technical automotive teams in a fast-paced environment.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Solid understanding of operational performance management and KPIs.
• Experience in managing costs, margins, and maximising profitability.
• Strong strategic thinking and project management skills.

Responsibilities

• Lead, manage, and motivate a team of automotive technical staff.
• Ensure that operational performance consistently meets KPIs and SLAs.
• Maximise profit and turnover through effective resource management.
• Develop strategies that align with the Company's objectives.
• Support the Company in achieving high levels of customer satisfaction.

Skills

Leadership skills

Operational performance management

Communication skills

Motivation and inspiration

Strategic thinking

Job description

HiQ Tyres & Autocare has an exciting new opportunity for a Centre Manager to join the team in our Henley on Thames Centre. The role is offered on a full-time permanent basis, Monday – Friday 8:30am – 5:30pm, with no weekend or Bank Holidays worked.

Excellent negotiable salary depending on skills and experience.

We are looking for a dynamic and experienced Manager to lead and manage a talented team of automotive technical professionals. If you're passionate about the automotive industry, driving operational excellence, and delivering exceptional customer experiences, this is an exciting opportunity for you!

What you will be doing as a Centre Manager:

• Lead, manage, and motivate a team of automotive technical staff, ensuring they are adequately resourced and skilled to meet Company and customer objectives.
• Foster a high-performance, harmonized culture where achievements are celebrated, and underperformance is effectively managed.
• Ensure that operational performance consistently meets Company and customer KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
• Oversee stores costs and margins, driving improvements where necessary.
• Maximise profit and turnover through effective resource management and operational excellence.
• Set clear objectives for each department, with planning and execution to ensure targets are met efficiently and effectively.
• Develop and deliver strategies that align with the Company's broader objectives, ensuring business goals are consistently achieved.
• Support the Company in achieving consistently high levels of customer satisfaction and building strong customer relationships.
• Plan and coordinate key merchandising activities, ensuring robust stock management routines are in place.

What you will need:

• Proven experience in managing technical automotive teams in a fast-paced environment.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Solid understanding of operational performance management and KPIs.
• Experience in managing costs, margins, and maximising profitability.
• Strong strategic thinking and project management skills.
• Excellent communication and relationship-building skills with customers and internal stakeholders.
• Ability to plan, execute, and ensure operational efficiency across multiple departments.

Benefits for working with us:

• We treat our employees like family and provide training and career opportunities.
• Uncapped monthly bonus structure.
• Generous employee discounts on all HiQ Group services.
• Training courses for EV & Hybrid, MOT Testing License, and REACT Training.
• Company Sick Pay.
• Refer a friend scheme.
• 30 days holiday inclusive of bank holidays.
• Ad hoc incentives and industry related days out.
• Reward Gateway (Massive discounts on groceries, high street retailers and many more).

HiQ Tyres & Autocare is owned by Goodyear, a well-known and respected brand in the automotive industry. As we continue to expand our retail stores, we offer job security, career progression, and a brand you can be proud to work for.