Central Operations Manager - 9 Month Contract

Bluecrest Wellness; Horsham; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A health intelligence company is seeking a Central Operations Manager to oversee daily operations for a Field Support Team, ensuring efficiency and compliance. The ideal candidate will possess strong leadership and communication skills, with at least 2 years in a senior operational role. This full-time temporary position offers a competitive salary of up to £40,000 plus a performance-based bonus and hybrid working. The role is based in Horsham, England.

Benefits

Performance-based bonus

Learning & Development opportunities

Health & Wellbeing programs

Qualifications

• Minimum 2 years’ experience in a senior operational leadership role.
• Exceptional communication and stakeholder engagement skills.
• Proficient in Microsoft Office Suite and operational systems.

Responsibilities

• Oversee daily management of operations for the Field Support Team.
• Lead and manage a diverse team, fostering a culture of accountability.
• Design, implement, and review operational policies for efficiency.

Skills

Strong communication

Leadership

Collaboration

Tools

Microsoft Office Suite

Resource planning tools

Communication platforms

Job description

Overview

Bluecrest is a health intelligence company. Position: Central Operations Manager – Worthing, West Sussex.
Full time, Temporary – 9 Month fixed term contract/Maternity Cover. Up to £40,000 per year (pro rata) plus a £5,000 performance-based bonus (paid annually – pro rata depending on length of contract).

Led by Kim, you’ll oversee the daily management of operations for our Field Support Team; Emily, Abbie, Tara and Issy, and our Resource Planner; Becca. Externally, the team is flexible and quality-focused; internally, they value collaboration, individuality, and open communication. You’ll bring strong communication, collaboration and a high level of leadership and support.

What can we offer you in return?

Balance & Support, Learning & Development, Financial & Lifestyle, Health & Wellbeing.

Responsibilities

• Designing, implementing, and continuously reviewing our operational policies and procedures to improve efficiency and productivity
• Leading and overseeing daily operations across multiple service areas, ensuring processes are efficient, well-coordinated, and compliant
• Managing and supporting a diverse team, including remote and field-based staff, fostering a culture of accountability, compassion, and continuous improvement
• Monitoring key performance indicators (KPIs) and quality metrics to identify trends, drive improvements, and ensure services remain well-led and person-centred
• Collaborating cross-functionally with clinical, administrative, and compliance teams to ensure alignment with strategic goals and regulatory requirements
• Ensuring compliance with all relevant regulations and standards
• Identifying and mitigating operational risks, maintaining robust incident reporting, risk assessments, and contingency planning
• Championing continuous improvement initiatives, embedding quality assurance processes and promoting innovation in service delivery
• Preparing and presenting operational performance reports to senior leadership, highlighting achievements, risks, and improvement plans
• Implementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaboration
• Developing strategies to engage and motivate remote employees, fostering a positive and productive work environment
• Resolving remote work challenges, including technology access, communication barriers, and service continuity issues
• Ensuring field support coverage 7 days a week, between 6am and 10pm, to uphold safe and responsive care delivery standards
• Developing and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 140 staff members
• Forecasting future resource needs, aligning workforce planning with business growth and project timelines
• Maintaining and optimising resource planning systems, ensuring data accuracy and usability
• Providing training and guidance on resource planning tools and processes, promoting consistency and capability across teams
• Preparing and presenting regular reports on resource utilisation and planning to senior management
• Monitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resources
• Participating in the on-call rota, ensuring operational leadership and support outside of standard working hours

Hours

• 37.5 hours per week
• These hours can fall any times between 6am and 10pm
• These hours can fall any days between Monday and Sunday
• Hours will be allocated to you based on requirements/need
• On call hours will be required on a rota basis for this role
• Hybrid – 2 days per week in the office (Tuesday and Wednesday)
• Full time, Temporary Maternity Cover contract – 9 months minimum with the possibility of extension

Requirements

• Minimum 2 years’ experience in a senior operational leadership role, demonstrating strong people management and service delivery oversight
• Proven ability to lead geographically dispersed teams, including remote and field-based staff, ensuring consistent performance and engagement
• Exceptional communication and stakeholder engagement skills, with the ability to influence, negotiate, and build collaborative relationships across all levels
• Advanced planning and organisational capabilities, with experience managing complex, multi-site operations and resource allocation
• High-level analytical skills, with the ability to interpret data, identify trends, and drive evidence-based decision-making
• Resilient and solutions-focused, able to manage competing priorities, resolve operational challenges, and maintain service continuity under pressure
• Confident and professional communicator, both written and verbal, with a natural ability to engage others and foster trust
• Proficient in Microsoft Office Suite and operational systems, including resource planning tools, communication platforms, and performance dashboards
• Accountable and dependable, with a strong sense of ownership and responsibility for outcomes and team performance

What We’d Like You To Have

• Experience in resource management or workforce planning, within a healthcare or service-based environment would be desirable
• Knowledge of digital tools and technologies that support remote work, operational efficiency, and team collaboration
• Experience contributing to CQC inspections or audits, with a clear understanding of regulatory expectations and evidence gathering

Other information

Ready to Take the Next Step?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you’re looking for a place where you can truly belong, we’d be thrilled to hear from you. Once we’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest. We’re excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are rooted in diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence. Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work — because when people feel they truly belong, they do their best work. This commitment is part of our purpose and approach as an organisation.

Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. All convictions, cautions, and bind-overs—including those considered ‘spent’—must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly.
• Any personal information you provide will be handled in accordance with our Privacy Policy.
• Please be aware that we are currently unable to offer visa sponsorship for this position.