Casual Spa Therapist

Hand Picked Hotels Ltd; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury hotel chain is seeking a Spa Therapist to join their team at New Hall Hotel & Spa in Sutton Coldfield. The ideal candidate will have experience in luxury hotel spas and hold NVQ Level 3 qualifications. Responsibilities include delivering spa treatments and ensuring a memorable guest experience. This role offers a competitive salary of £14.82 per hour, with hours based on business needs.

Benefits

Competitive salary

Opportunity for friendships

Celebration of diversity and inclusion

Qualifications

• Previous experience as a Spa Therapist in a luxury hotel spa is desirable.
• Ability to perform facials, massages, and nail treatments.
• Passionate about customer service and creating memorable guest experiences.

Responsibilities

• Deliver outstanding spa treatments.
• Support your team in delivering exceptional service.
• Maintain high standards of mindfulness and well-being.

Skills

Customer service

Spa treatments

Emotional intelligence

Rapport building

Education

NVQ Level 3 UK Spa Qualifications

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Spa Therapist on a casual basis at New Hall Hotel & Spa, part of Hand Picked Hotels.

New Hotel and Spa is a stunning and unique hotel, dating back to the 13th Century and steeped in history and a fine example of medieval architecture and stands proudly as England’s oldest listed inhabited moated house.

At 800 years old, this luxurious hotel has a long history of delivering exceptional hospitality to discerning guests. Replete with contemporary comforts, our spa and health club offers an oasis of relaxation complimented by our award winning 2AA Rosette restaurant and extensive meetings and events operation, which a popular choice for weddings, bespoke events and conferences.

About the Role

• As a Spa Therapist, you will help support the success of your team, feeling engaged and ready to consistently deliver exceptional service, putting the guest at the heart of all activities.
• You will be expected to demonstrate that you can deliver outstanding Spa treatments and develop your knowledge to ensure you feel confident in delivering positive recommendations for our guests.
• Mindfulness and well-being is your top priority, so you will be passionate about maintaining high standards and delivering memorable guest experiences to ensure that all clients leave feeling on top of the world and with a clear mind.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• Previous experience as a Spa Therapist, working in a luxury 4/5 star Hotel Spa environment is desirable for this role.
• It is essential you have current UK Spa Qualifications, NVQ Level 3,and are confident in demonstrating these skills, able to carry out all treatments including facials, massage, nail and feet treatments including gel nail application.
• Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
• You will be excellent at building a rapport with guests making them feel at home, relaxed and importantly identify and create magical memories at every possible opportunity.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.

Company Benefits

Our Benefits include:

• A competitive salary package of £14.82 per hour.
• This is a casual hours role, working hours depending on business needs.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.