Casino Supervisor

JR United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A gaming company in London is seeking an experienced Casino Dealer to supervise gaming activities including Blackjack and Roulette. The ideal candidate must have at least three years of dealer experience and excellent customer service skills. You will oversee a team of dealers, ensure compliance with gaming regulations, and maintain a positive gaming experience for guests. This role requires strong decision-making and supervisory abilities.

Qualifications

• Minimum of three years dealer experience with various table games.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to supervise an international team.

Responsibilities

• Supervise the activities of the Casino gaming table.
• Observe and recognize payout accuracy.
• Manage disciplinary action process through coaching.

Skills

Mental arithmetic calculations

Customer service skills

Decision making

Supervisory skills

Education

High school or GED

University degree preferred

Tools

Excel

Word

Job description

Position Summary:Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.Hiring Requirements:Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.Ability to make decisions based on sound judgment regarding gaming rules and regulations.Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.Satisfactory completion of Gaming Board/Commission approved dealer school.Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.Ability to stand and walk for extended periods of time.Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.Completion of high school or GED required; university degree preferred.