Care Logistics Lead

CO-OP; Aylesham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cooperative organization in Aylesham is seeking a care logistics lead to manage the ceremonial crew in delivering funerals to high standards. This role emphasizes strong teamwork, empathy, and passion for customer experience. You will oversee scheduling, planning, and process improvement while contributing positively to the community. This position offers competitive benefits and career development opportunities.

Benefits

Career development opportunities

Access to Wagestream

30% off Co-op branded products

Pension with employer contributions

Employee Assistance Programme

Flexibility in working patterns

Qualifications

• Full UK manual driving licence required.
• Physical ability to carry out lifting and manual handling of heavy loads.

Responsibilities

• Manage and coordinate the schedule of ceremonial crew.
• Deputise for the care logistics manager.
• Plan clothing collection and transportation of the deceased.
• Gather and analyse insight for continuous improvements.

Skills

Forging relationships

Teamwork

Empathy

Compassion

Passion for customer experience

Job description

Overview

We're looking for an ambitious logistics professional to join us as a care logistics lead. If you have the experience and empathetic approach we need, we can offer you a fantastic opportunity to develop your career with a business that puts people at the heart of its strategy. In this role, we'll look to you to supervise and coordinate a team of ceremonial crew to ensure that each funeral is delivered to the highest possible standard. Using both manual and digital systems and processes, you'll ensure that every person is in the right place at the right time.

What you'll do

• Manage and coordinate the schedule of ceremonial crew – a team of primarily part-time colleagues who drive, carry the coffin and support on the day of funerals.
• Deputise for the care logistics manager.
• Plan clothing collection, movement of personal belongings and transportation of the deceased for viewings, as required.
• Gather and analyse insight to drive continuous improvements in the delivery of funerals and team performance.
• Maintain a good understanding of the local environment and stakeholders (clergy, crematoria, hospitals, care providers) and adapt or improve processes accordingly.

Recruitment and screening

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. If you're successful, we'll perform pre-employment screening checks including DBS and adverse media checks, an occupational health questionnaire, and checks of your social media activity. Any offer will be conditional upon the completion of these checks.

Success profile

• Forging relationships
• Co-operation
• Teamwork
• Empathy
• Compassion
• Strong team focus and the ability to work at pace in a rapidly changing environment
• Passion for customer experience and clarity in understanding client needs
• Sensitivity to act with discretion and empathy
• Ability to act promptly but in a measured and considered way
• Full UK manual driving licence
• Physical ability to carry out lifting and manual handling of heavy loads

Benefits & culture

• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Wagestream – access to a percentage of your pay as you earn it
• Holidays starting from 31 days per year (includes bank holidays)
• 30% off Co-op branded products in our food stores
• Pension with up to 10% employer contributions
• Access to our Employee Assistance Programme (confidential support 24/7)
• Flexibility – we aim to find a working pattern that fits your life
• Accessibility to disability-inclusive recruitment and the Disability Confident scheme

About Co-op Funeralcare

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Our funeral homes are at the heart of local communities, and our colleagues play a key role in building relationships and making connections to support clients through difficult times. We strive to foster inclusion where everyone can reach their full potential.

Equal opportunities We’re actively building diverse teams and welcome applications from everyone. We’re part of the Disability Confident scheme and will offer interviews to disabled candidates who meet the minimum criteria for a job. We can make reasonable adjustments to our recruitment process according to your needs.