Care Co-Ordinator

Crouch Oak Family Practice; Addlestone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A GP practice in Addlestone is looking for an enthusiastic Care Co-Ordinator to join their team. This role focuses on improving patient care through managing prescription requests and supporting the clinical team. Ideal candidates will possess strong administrative skills, be motivated, and plan to thrive in a supportive, patient-centered environment. Experience in healthcare settings is preferred.

Qualifications

• Reliable, motivated, and proactive.
• Friendly, approachable, and patient-focused.
• Experience working in a healthcare or administrative setting.
• Good understanding of confidentiality and data protection.

Responsibilities

• Provide accurate processing of prescription requests.
• Maintain good communication with local pharmacies.
• Provide administrative support for GPs and clinicians.
• Ensure follow-up of medicine requests is efficient.

Skills

Strong administrative skills

Clear communication skills

Organisational skills

Problem-solving skills

Ability to work independently

Education

GCSE in English and Maths

Tools

EMIS clinical system

Job description

We are looking for an enthusiastic and motivated Care Co-Ordinator to join our friendly GP practice team. This is an exciting opportunity to play a key role in improving patient care through medicines optimisation, repeat prescription management, and supporting our clinical and administrative teams. If you are passionate about making a difference in primary care and enjoy working in a supportive, patient-focused environment, we would love to hear from you.

Main duties of the job

Main Responsibilities:

• To provide an accurate, timely and qualitative process for processing prescription requests for the registered patients.
• To project a positive & friendly image to patients and other visitors, either in person or via the telephone.
• To respond to queries in a professional, courteous, efficient and effective way and forward all appropriate medicine related questions to the Pharmacy Technician/Clinical Pharmacist or the relevant Clinician.

About us

The Crouch Oak Family Practice in Addlestone is a dynamic, friendly, and supportive GP surgery caring for 17,500 patients. Our multi-disciplinary team of around 70 staff works collaboratively to deliver high-quality, compassionate care to our community.

We are a forward-thinking practice with a strong commitment to teamwork, innovation, and continuous improvement. As a training practice, we support the development of future healthcare professionals and foster a culture where staff feel valued and encouraged to grow.

If you are looking for a place where you can make a real difference and feel part of something positive, warm, and energetic come and join us and be part of a welcoming, progressive organisation dedicated to delivering exceptional patient care.

Job responsibilities

Key Responsibilities:

To ensure all medicine requests and queries are dealt with in a polite and confidential manner

To ensure medicine requests from patients, hospitals, pharmacies and care home are dealt with and added to the signing list- medication query list in an efficient and timely manner following the Repeat Prescription Request Process in the Medicines Management Policy

To support the management of requests sent through the Practice Website/NHS App

To ensure all patients have a nominated Pharmacy where possible

To ensure Prescriber is correct and updated / re-authorised as appropriate

To highlight any queries or requests for medicines not on patients current list to Pharmacy Technician or Clinical Pharmacist as appropriate

To highlight any urgent requests for medicines to Pharmacy Technician or Clinical Pharmacist as appropriate

To highlight any patients requesting medicines too early, irregularly or inappropriately to Pharmacy Technician or Clinical Pharmacist as appropriate

To ensure need for blood tests, blood pressure and / or weight is reviewed and relevant appointment is made or highlighted to Pharmacy Technician or Clinical Pharmacist as appropriate

To highlight need for medication, respiratory, diabetic, contraceptive or similar review to appropriate Clinician, Pharmacy Technician or Clinical Pharmacist as appropriate

To ensure repeat medicines are synchronised whenever possible to minimise number of requests received from patient

To highlight any out of date medicines on repeat list to Pharmacy Technician or Clinical Pharmacist as appropriate

To ensure good communication with all our local pharmacies particularly regarding dosette box patients, supply issues and general queries

To provide administrative support for the GPs, Clinicians, Clinical Pharmacist, Pharmacy Technician, PCN Pharmacists and CCG Pharmacists where possible

To ensure the correct protocols are followed for reporting prescribing errors and ensuring an NRLS is completed

Any other duties as appropriate.

Person Specification

Qualifications

• GCSE in English and Maths

Personal Qualities

• Reliable, motivated, and proactive
• Friendly, approachable, and patient-focused
• High level of accuracy and a commitment to safe practice
• Flexible and adaptable to the changing needs of the practice
• Positive attitude and willingness to learn

Experience

• Strong administrative skills with excellent attention to detail
• Good understanding of confidentiality, data protection, and safeguarding requirements
• Experience working in a GP practice, pharmacy, or similar healthcare/administrative setting
• Understanding of repeat prescribing processes and medication terminology
• Confident using clinical systems (EMIS) or ability to learn quickly

Skills and Abilities

• Accurate data entry and ability to manage high volumes of requests
• Strong organisational skills with the ability to prioritise tasks effectively
• Clear, professional communication skills both written and verbal
• Ability to work calmly under pressure and meet deadlines
• Problem‑solving skills and confidence seeking clarification from clinicians when needed
• Ability to work independently and as part of a busy, multi‑disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.