Cafe Assistant

Church of England Soldiers', Sailors' & Airmen's Clubs; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A charity serving the military community is seeking part-time cafe assistants to work at the Jackson Club in Gibraltar Barracks, offering flexible hours. Applicants must have excellent customer service skills and kitchen experience. Responsibilities include food preparation, maintaining cleanliness, and ensuring customer satisfaction. The role requires GCSE-level education and a Food Hygiene Certificate, with preference for individuals who are team-oriented and friendly.

Qualifications

• Experience of working in a customer focused environment, for example, Retail/Catering/Hospitality.
• Cooking/baking and kitchen experience.
• Experience of managing/displaying stock and processing cash.

Responsibilities

• Preparing and serving all food and beverages in accordance with food hygiene procedures.
• Ensuring high standards of display and visual merchandising of products.
• Working as an active member of the team, supporting colleagues in all tasks.

Skills

Excellent customer service skills

Flexibility towards working hours

Good communication skills

Education

Good Standard of Education to at least GCSE level in numeracy and Literacy

Level 2 Food Hygiene Certificate

Tools

EPOS systems or operating a till

Job description

Overview

Our Charity CESSAC works with the military community and the Armed Forces charity sector to provide homely, alcohol-free catering facilities to enhance the welfare for Service personnel and their families. We operate in a number of locations in the UK and abroad.

We are looking to recruit 4 part time cafe assistants (3 on a permanent and 1 on a temporary basis) to work in our new cafe, the Jackson Club, in Gibraltar Barracks, GU17 9LP to start in January.

The cafe will be open Mon-Fri 8:30am to 1:30pm.

Approx. hours of work per week: choice of 26 (Mon-Fri 8am to 1:45pm); 22 (Mon-Fri 8:30am to 1:15pm); 16 (Mon-Fri 10am to 1:30pm). The temporary position (expected to last initially 6 months, but could be extended) will be Mon-Thu 10:30am to 2pm, approx. 13 hrs.

The Cafe Assistant role is to provide excellent customer service, to prepare and serve food and beverages, to ensure all customers have a positive experience, to keep the cafe and kitchen clean and tidy.

The successful applicants will be outgoing, polite and friendly. Previous experience in a retail/catering/hospitality sectors as well as some kitchen/ cooking experience are essential.

Responsibilities

1. Preparing and serving all food and beverages in accordance with food hygiene and allergens procedures ensuring a high standard of customer service. Some baking and cooking are required.
2. Ensuring high standards of display and visual merchandising of all products, to maximise sales.
3. Ensuring at all times the cafe, customer counters, stock room, equipment and surrounding areas are clean, neat and tidy, updating the relevant cleaning schedules.
4. Ensuring at all times the kitchen, utensils, equipment and work areas are hygienically cleaned to the required standard and cleaning schedules are completed daily.
5. Working as an active member of the team, supporting colleagues in all tasks.
6. Acting as the charity’s ambassador to make sure that all customers leave the cafe with a positive impression.
7. Supporting the management of stock levels to minimise stock loss/wastage, but still ensuring the cafe operates to its full potential.
8. Accurately recording all sales data into the Till/EPOS system ensuring that the correct retail selling price is processed and if there are any discrepancies regarding the retail selling price or the cash immediate action is taken.
9. Ensuring that all appropriate tasks are completed on the Till/EPOS system within the agreed timeframe.
10. At all times operating within the agreed Policy and Procedures ensuring that there is tight control around all the cash and stock that is held on site.
11. Complying with CESSAC and site policies, procedures and statutory regulations including health and safety, food hygiene, cleanliness and Control of Substances Harmful to Health (COSHH)

Knowledge, Skills & Experience

Education/ Qualifications

• Good Standard of Education to at least GCSE level in numeracy and Literacy - Essential
• Level 2 Food Hygiene Certificate (If not held, training must be successfully completed during probationary period) - Essential

Experience

• Experience of working within a team - Desirable
• Experience of working in a customer focused environment, for ex. Retail/Catering/Hospitality - Essential
• Cooking/ baking and kitchen experience - Essential
• Experience of managing/displaying stock and processing cash - Essential
• Knowledge of EPOS systems or operating a till - Desirable
• Knowledge of basic food safety and safe use of knives and kitchen equipment - Desirable

Skills & Abilities

• Understand the principles of good Stock Control - Desirable
• Ability to use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc) - Desirable
• Excellent customer service skills - Essential
• Flexibility towards working hours - Essential
• Good organisational skills - Desirable
• Good communication skills and the ability to participate as a team member - Essential

Other

• HMG Baseline Personnel Security (verification of identity, nationality, immigration status, employment history and unspent convictions). Three references from individuals of standing might be required - Essential
• Right to work in the UK (must be able to provide evidence)-Essential
• Valid driving licence - Desirable
• Willingness to undertake training and continuing professional development -Desirable

To apply, please submit your CV specifying your preferred hours from the options given above. Only shortlisted applicants will be contacted.