Business Support Lead

Eileen Richards Recruitment; Leicester Forest East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic, award-winning UK business located in Leicester Forest East is looking for a Business Support Lead to take ownership of office operations and support the Managing Director. This role involves overseeing administration tasks, financial bookkeeping using Xero, and contributing to the company's growth by supporting the leadership team. The ideal candidate will be organized, detail-focused, and possess excellent communication skills. A competitive salary of approximately £35,000 plus benefits is offered.

Benefits

Excellent working hours

Free onsite parking

Support for development and training

Qualifications

• Experience in an office management, operations, or business support role.
• Strong working knowledge of Microsoft Office.
• Clear and professional communication skills.

Responsibilities

• Oversee the day-to-day running of the office and business support function.
• Monitor and respond to emails on behalf of the business and the MD.
• Prepare and submit award entries to showcase the company's achievements.

Skills

Organisational skills

Detail-oriented

Commercial awareness

Communication

Microsoft Office

Xero accounting software

Tools

Xero

Job description

Business Support Lead

Leicestershire

c£35,000p.a. + excellent benefits

• Do you want to take ownership of a growing office at a dynamic, award-winning business?
• Are you ready for a role where your ideas, energy and initiative will genuinely shape how things are done?
• Ready to join a company that will invest in you, trust you, and reward your commitment?

The Company:

This is a growing, owner-led UK business operating in a fast-paced, project-driven environment. With a strong track record and an established client base, the business is entering an exciting phase of evolution, investing in better systems, processes, and people to support future growth.

The culture is hands-on, collaborative, and ideas-led. You'll be joining a small, close-knit team where initiative is encouraged, decisions are made quickly, and your contribution will be highly visible. This is an opportunity to step into a central role, work closely with the leadership team, and help shape how the business runs day to day.

Role & Responsibilities of the Business Support Lead:

• Take ownership of the day-to-day running of the office and business support function and act as a key support to the Managing Director, helping turn ideas into action
• Monitor and respond to emails on behalf of both the business and the MD
• Ensure all policies, procedures and documentation remain accurate and up to date as well as produce HR documentation including contracts, letters and agreements
• Support the upcoming website relaunch and ongoing digital updates
• Oversee social media marketing and brand presence
• Prepare quotations for all projects and follow up on enquiries
• Order supplies, materials and negotiate pricing with suppliers
• Complete Risk Assessment Method Statements (RAMS) for all projects
• Coordinate with the wider team regarding project locations, timings and key contacts
• Track and update ISO requirements
• Report on accounts during management meetings
• Maintain and update the internal database
• Prepare and submit award entries to showcase the company's achievements
• Provide day-to-day leadership to the Office Administrator and support long-term plans to grow the admin function

Finance responsibilities:

• Basic bookkeeping with support from an external accountant
• Use accounting software (Xero) to upload receipts, cross-check quotes with invoices and raise invoices
• Data entry including new suppliers, customers and subcontractors
• Process expenses
• Chase outstanding customer payments
• Reconcile accounts and bank statements
• Investigate accounting discrepancies alongside the Managing Director
• Provide basic cashflow updates
• Identify opportunities for cost savings across the business

About YOU as the Business Support Lead:

• You may already be in an Office Manager, Operations or Business Support role OR you may be ready to step up into one
• You enjoy taking ownership and responsibility rather than waiting for instruction
• You are naturally organised, detail-focused and commercially aware
• You bring ideas, energy and a forward-thinking mindset to how work gets done
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience using accounting software (Xero preferred, training can be provided)
• You communicate clearly and professionally and are comfortable dealing with people at all levels, and you thrive in a growing SME where no two days are the same and your contribution is visible

Additional Benefits:

• Excellent working hours
• Free onsite parking
• Opportunity to help shape a growing business with a highly supportive MD
• Support for development and training, including future opportunities to expand the admin team

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you