Business Intelligence Engagement Lead

CHM; London; Hybrid; GBP 44,000 - 50,000; Full time

Job summary

A leading charity organization in London is seeking a Business Intelligence Engagement Lead to enhance their engagement and fundraising through data analysis. The role involves managing data selections, analyzing customer journeys, and providing strategic insights. The ideal candidate has a strong background in data analysis and experience with CRM tools. This is a full-time position with flexible remote work options and excellent benefits.

Benefits

39 days paid annual leave

Flexible working options

Generous sick pay entitlement

Free access to a GP 24/7

Personalized development plans

Paid volunteer leave

Qualifications

• Proven experience in data analysis and reporting.
• Strong understanding of engagement and fundraising strategies.
• Experience with CRM systems and database management.

Responsibilities

• Analyze data to enhance fundraising efforts.
• Manage data selections for marketing and communications.
• Provide actionable recommendations to optimize strategies.

Skills

Data analysis

Engagement strategies

CRM tools

Data integrity

Education

Degree in a relevant field

Tools

Microsoft Dynamics

Job description

Overview

Position: Business Intelligence Engagement Lead

Type: Full-time (35 hours a week), permanent

Location: Office-based in London, with flexibility to work remotely

Salary: £44,339 per annum plus excellent benefits*

Salary Band and Job Family: Band 3, Profession/Technical

*you’ll start on an entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About the organisation

This charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK.

Their strategy is based on what people affected by MS have told the charity is important to them. It gives them a clear and determined focus.

The charity\'s work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information.

The charity\'s people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you\'ll be able to make a difference.

About this job

This year, the charity has embarked on a bold, strategic initiative to enhance their data capabilities.

The organisation is aiming to improve their data use, integration and analytics to increase engagement, maximise impact and drive forward their strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in theirTechnology, Strategy and Business Intelligence teams.

To achieve this ambition, the charity has developed a new technology infrastructure which they are calling “Sage”. They are implementing new technology infrastructure this year (such as a new CRM system and suite of data tools – Microsoft Dynamics).

The will be taking a structured and phased approach to transitioning and embedding their new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

The Business Intelligence Lead role is focused on enhancing the charity\'s engagement and fundraising efforts through strategic data analysis and insights. This cross-organisational position focuses on managing data selections for marketing and communications, analysing customer journeys and engagement, and providing actionable recommendations to optimise engagement and fundraising strategies. By fostering data-driven decision-making and ensuring data integrity, this role will significantly contribute to the organisation\'s ability to effectively connect with and expand their supporter base, ultimately driving greater impact.

Closing date for applications: 9am on Friday 10 October 2025

How to apply:

Please click \'Apply\' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.

Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.

Equal Opportunities

This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

Disability Confident Employer

Our client is a Disability Confident Employer and they’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about their employee benefits:

They have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 39days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
• Flexible working options

Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• Cycle to work scheme
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely
• Various opportunities to influence how this organisationinternally operates (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for the charity\'sactivities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.

This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.

They recognise their particular responsibility to make sure vulnerable adults and children are protected.

They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with this organisation. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.