Business Analyst - Dynamics 365 Customer Engagement

Pulse Solutions; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital transformation firm in Birmingham is seeking a Business Analyst to shape Dynamics 365 CE solutions. The role involves collaborating with consultants and project teams to translate business needs into functional requirements. Ideal candidates will have proven experience with Dynamics 365 Customer Engagement and a passion for impactful work. The position offers competitive day rates and flexible working arrangements, contributing to high-impact projects in a collaborative environment.

Benefits

Competitive day rate (outside IR35)

Flexible working arrangements

Opportunity to lead high-impact projects

Collaborative and innovative team culture

Qualifications

• Proven experience as a Business Analyst working with Dynamics 365 Customer Engagement.
• Strong skills in stakeholder engagement and documentation.
• Understanding of business processes and CRM best practices.

Responsibilities

• Lead workshops and discovery sessions to uncover business needs.
• Translate stakeholder goals into functional requirements.
• Collaborate to design user-centric D365 CE solutions.
• Support testing and change management for successful adoption.
• Champion user experience throughout the project lifecycle.

Skills

Stakeholder engagement

Communication skills

Documentation

Understanding of business processes

CRM best practices

Tools

Dynamics 365 Customer Engagement

Job description

At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission‑led organisations turn bold strategies into real‑world results.

Our Purpose

We partner with universities, charities, and other purpose‑driven sectors to tackle high‑impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.

The Opportunity

We’re looking for a Business Analyst who’s ready to help shape Dynamics 365 CE solutions that actually work for the people using them. You’ll be part of a close‑knit delivery team working alongside consultants, developers, and project managers to turn ideas into practical solutions. That means digging into requirements, streamlining processes, and making sure the implementation delivers genuine business value. From first discovery to final rollout, you’ll play a key role in making sure the project lands with impact.

What You’ll Do

• Lead workshops and discovery sessions to uncover business needs and pain points
• Translate stakeholder goals into functional requirements and user stories
• Collaborate with developers, consultants, and project teams to design scalable, user‑centric D365 CE solutions
• Support testing, training, and change management to ensure successful adoption
• Champion continuous improvement and user experience throughout the project lifecycle

What You’ll Bring

• Proven experience as a Business Analyst working with Dynamics 365 Customer Engagement
• Strong stakeholder engagement and communication skills
• Ability to document and translate business needs into technical requirements
• Understanding of business processes and CRM best practice
• Passion for purpose‑driven work and making a real‑world impact

What We Offer

• Competitive day rate (outside IR35)
• Flexible working arrangements
• Opportunity to lead high‑impact projects
• Collaborative and innovative team culture