Branch Customer Experience Pro

Santander USA; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading bank in Greater London seeks a Customer Experience Advisor for the Walworth Road Branch. This role requires delivering exceptional customer service, handling queries, and assisting with transactions. Successful candidates will thrive in a dynamic environment, equipped to address various customer needs. Join a team dedicated to transforming customer experiences through innovation and support. This position promises a starting salary of £27,841 plus additional benefits.

Benefits

Starting salary of £27,841

25 days' holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Share plans

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• Ability to understand customer needs effectively.
• Desire to go above and beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Teamwork

Flexibility

Proactive approach

Job description

A leading bank in Greater London seeks a Customer Experience Advisor for the Walworth Road Branch. This role requires delivering exceptional customer service, handling queries, and assisting with transactions. Successful candidates will thrive in a dynamic environment, equipped to address various customer needs. Join a team dedicated to transforming customer experiences through innovation and support. This position promises a starting salary of £27,841 plus additional benefits.