Bookings Administrator (Bank)

Nuffield Health; Chandler's Ford; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A private healthcare provider in Chandler's Ford is looking for a Bookings Administrator to handle appointments and customer inquiries. The role requires strong attention to detail and a customer-focused approach. Benefits include holiday, pension scheme access, and discounted gym membership. This position offers flexible working hours, making it ideal for those seeking a work-life balance.

Benefits

Holiday in line with the working time directive

Access to pension scheme

Discounted gym membership at £25.00 a month

Qualifications

• Experience of working in a customer-facing environment.

Responsibilities

• Handle a large volume of email requests and administer bookings.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics to meet business needs.

Skills

Customer service

Attention to detail

Empathy

Education

NVQ Level 2 in Business and Administration or equivalent

Job description

Overview

Bookings Administrator

Nuffield Health Wessex Hospital | Administration | Bank Contract

£12.58 per hour

Working hours between 7am - 7pm (Monday to Saturday)

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Responsibilities

• Ensure handling a large volume of email requests from referrals to appointments and administer bookings to meet service deliverables while exceeding customer expectations.
• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meets the required standards and timescales.
• Maintain attention to detail and ensure data/information is accurate using the appropriate system and format.
• Prepare standard and ad hoc reports as required by the department.
• Handle appointment bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics to support business needs.

Qualifications

• Preferably NVQ Level 2 in Business and Administration or equivalent.
• Experience of working in a customer facing environment.

Benefits

We offer a benefits package including holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £25.00 a month.

About Nuffield Health Wessex Hospital

Nuffield Health Wessex Hospital is a 46 bedded private hospital in West Hampshire with specialisms in Orthopaedics, Ophthalmology, Urology, Women's Health and Spinal surgery. The hospital also benefits from onsite Radiology, Pathology, Pharmacy, Physiotherapy and Hydrotherapy, 16 consulting rooms with speciality outpatient rooms, 46 private patient bedrooms with en-suite facilities, 24hr resident doctor on site (RMO) and four operating theatres and one endoscopy suite.

Application

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