Booking Clerk

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A major healthcare provider in Southampton seeks a customer-focused individual to join their cystoscopy booking team. This role involves performing administrative tasks and requires strong communication and IT skills. Ideal candidates will have experience in busy environments, a friendly demeanor, and the ability to work collaboratively. The role offers a mixture of on-site and remote working options, competitive holidays, and NHS discounts.

Benefits

NHS discounts

Minimum 35 days paid holiday (pro rata)

Generous pension scheme

Qualifications

• Experience in a busy working environment.
• Ability to work autonomously and as part of a team.
• Understanding of confidentiality issues.

Responsibilities

• Join the flexible cystoscopy booking team.
• Assist in administrative tasks within the Urology team.
• Engage with patients and handle queries efficiently.

Skills

Admin and clerical skills

Attention to detail

Communication

Customer service

Keyboard skills

General IT skills

Teamwork

Education

Literacy and numeracy skills equivalent to GCSE

Job description

Overview

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Main duties of the job

We are delighted to be able to offer a fantastic opportunity for a customer focused, friendly and enthusiastic individual to join our flexible cystoscopy booking team. This role is part of the Urology administrative team at University Hospital Southampton NHS Foundation Trust (UHS).

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. All non-clinical roles may involve a mixture of on site and remote working. Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Literacy and numeracy skills, demonstrable to GCSE- grades 9, 8, 7, 6, 5, 4 or grades A*, A, B, C (or equivalent)
• Good keyboard skills and basic computer literacy skills.
• Experience in a busy working environment.
• Ability to work autonomously and as part of a team.
• An understanding of confidentiality issues.
• Friendly, approachable and sympathetic manner.
• Clear written and verbal communication skills.

Desirable criteria

• Previous hospital or health service experience.
• Experience of using eCaMIS.
• Office experience.
• Previous experience within a ‘customer care’ role.

Skills and competencies

Essential criteria

• Admin and clerical skills
• Attention to detail
• Communication
• Customer service
• Keyboard skills
• General IT skills
• Teamwork

Trust Values

Essential criteria

• Patients first
• Always improving
• Working together