Band 6 MHSPA Crisis Care Practitioner( Nurse) | West London NHS Trust

West London Mental Health Trust; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading mental health service provider in London is looking for Band 6 Crisis Care Practitioners. This role involves direct telephone and face-to-face patient care in a dynamic crisis environment. Candidates will assess mental health crises, develop action plans, and work closely with a diverse team ensuring effective care pathways. The position requires strong communication and adaptability, with a commitment to professional growth in mental health services. This role demands work on a 24-hour rota system.

Qualifications

• Strong communication skills and adaptability.
• Experience in assessing mental health crises.
• Knowledge of risk evaluation and action planning.

Responsibilities

• Assist individuals concerned about mental health.
• Assess those in crisis and develop action plans.
• Conduct in-depth face-to-face assessments.

Job description

Are you ready for a unique and challenging opportunity in Acute Mental Health Services?

The Mental Health Single Point of Access (MH SPA) is seeking Band 6 Crisis Care Practitioners to join our dynamic team in Ealing. This role offers a blend of telephone and face‑to‑face patient interaction across the MH SPA and NHS111, set in a fast‑paced crisis care environment.

As part of the MH SPA, you'll be pioneering service delivery innovations and providing crucial support to a large community.

Our team is diverse, motivated, and deeply committed to making a tangible difference in mental health care. Here, you’ll gain frontline experience in community mental health, enhancing your skills to meet a wide range of clinical needs.

We value our staff's expertise and are dedicated to their professional growth.

Responsibilities

• Assist individuals concerned about mental health, particularly in high‑risk situations.
• Assess those in mental health crisis, evaluate risk and develop action plans.
• Respond to calls for mental health support or information, rapidly assess urgent needs, and conduct in‑depth face‑to‑face assessments for at‑risk individuals.
• Liaise with police, ambulance services and mental health providers to ensure coordinated care.
• Collaborate closely with Mental Health Advisors and Telecoaches to ensure cohesive responses and maintain detailed case records.
• Contribute to refining crisis care services and developing effective care pathways.
• Offer guidance and mentorship to junior staff and manage referrals efficiently to prevent unnecessary hospital admissions.
• Work a 24‑hour rota system demanding high motivation, adaptability and effective communication across a multi‑professional team.

Qualifications

Qualifications, skills, experience and knowledge required are outlined in the attached person specification. Please view the attached Candidate Pack for a comprehensive overview of the role.

About the Employer

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health, physical healthcare and community services. The Trust operates Broadmoor Hospital, one of three high‑secure hospitals in the country, and provides low and medium secure services across eight London boroughs. With over 5,000 staff, 59 % of whom are BME, the Trust’s 2024‑25 turnover exceeds £500 m. It is rated ‘Good’ overall by the Care Quality Commission and ‘Outstanding’ for forensic services.

This advert closes on Monday 15 Dec 2025