Band 4 Therapy Support Worker

NHS; Birmingham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading healthcare organization in Birmingham seeks a Therapy Support Worker to assist with patient rehabilitation and manage essential administrative tasks. The role includes supporting therapists, maintaining records, and engaging with patients. Candidates should have excellent communication skills and experience in healthcare environments. This position offers flexible working hours and a commitment to professional development.

Benefits

Excellent training and development opportunities

Robust supervision/appraisal system

Flexible working hours (Mon-Fri)

Commitment to inclusion and professional growth

Qualifications

• Relevant experience in a busy administrative or healthcare environment.
• Support therapists in a clinical setting.
• Understanding of confidentiality and data protection in healthcare.

Responsibilities

• Assist with prescribed rehabilitation and perform spirometry.
• Maintain accurate records and manage data/spreadsheets.
• Prepare outpatient clinics and handle patient communications.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Time management

Information Technology skills

Education

Education to GCSE level including English and Maths

A Level / NVQ 4/ BTEC or equivalent

Care certificate or willingness to work towards it

Job description

The closing date is 03 October 2025

Overview

Please consider joining our busy Cystic Fibrosis (CF) Physiotherapy team at University Hospitals Birmingham NHS Trust! We are a large, supportive therapy team dedicated to innovation and patient care. Working within The West Midlands Adult CF Centre, you'll be part of a multidisciplinary team caring for around 400 adults with CF. We offer excellent training, development opportunities, and a robust supervision/appraisal system, committed to your continued professional growth.

Main duties of the job

This is a unique opportunity for an enthusiastic, self-motivated, and caring individual to become a Therapy Support Worker (Band 4). This permanent role, up to 0.8 WTE (30hrs/wk), offers a varied balance of essential administrative tasks and direct patient engagement. You will contribute to patient care while ensuring the smooth operation of our busy team. This role includes significant administrative duties in addition to patient-facing activities. We offer flexible working within core hours (Mon-Fri, 8 am - 4 pm) to agree your fixed schedule.

• Patient Care Support: Under supervision, assist with prescribed rehabilitation, exercise assessments, and perform spirometry.
• Administrative Support: Maintain accurate records, manage data/spreadsheets, oversee physiotherapy equipment (monitoring, ordering, servicing), prepare outpatient clinics, handle patient equipment posting, facilitate microbiology sampling, and compose letters.
• Independent & Supervised Work: Work effectively under guidance, demonstrate initiative, and report back as required.
• Essential Skills: Excellent communication, interpersonal, organisational, time management, and IT skills are a must, along with a commitment to learning.
• Required Experience: Candidates should have relevant experience in a busy administrative or healthcare environment.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. We want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, we are committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

Please note: For a detailed job description for this vacancy, please see attached Job Description.

Person Specification

Qualifications

• Education to GCSE level or equivalent including English and maths at grade C or above
• Able to demonstrate competence in maths and written and spoken English
• Educated to A Level / NVQ 4/ BTEC or equivalent (e.g. NVQ 3 or similar vocational qualification PLUS substantive experience working in a care setting)
• Care certificate or be willing to work towards this
• Evidence of recent education / personal development related to Healthcare
• Demonstrated commitment to continuing professional development

Experience

• Supporting therapists in a relevant clinical setting
• Comprehensive experience of delivering acute inpatient rehabilitation programmes across a variety of clinical settings with evidence of MDT collaboration and hospital discharge planning
• In-depth understanding of relevant areas of therapy, the effect of illness/clinical conditions/disability on function and health and basic aims of rehabilitation
• Comprehensive experience as a therapy support worker
• Understanding of confidentiality and data protection in healthcare
• Experience of communicating with and motivating patients who may have communication difficulties
• Experience of working in Acute Hospital Setting
• Good understanding of healthcare/NHS/UHB trust/acute care/community environments as applicable

Additional Criteria

• Excellent written and verbal communication skills
• Good clinical reasoning skills
• Confidence to feedback to the multidisciplinary team in a formal setting and to communicate effectively with a wide variety of other professionals to represent therapies internally and externally
• Able to communicate information and instructions to patients/carers/relatives who have English as a second language
• Evidence of being able to work effectively as part of a team / across teams
• Physical fitness and dexterity for manual handling and treatment of patients
• Good IT and keyboard skills
• Excellent organisational skills
• Able to understand priorities within the team / service and respond accordingly
• Able to solve problems and contribute ideas, seeking guidance if necessary
• Able to follow instructions
• Motivated to learn new skills
• Able to work as part of an interdisciplinary team
• Enthusiasm to work as a therapy support worker within the team
• Ability to take responsibility under guidance
• Know own limitations and role boundaries
• Able to seek support from others when required
• Able to deal with potentially upsetting clinical settings/situations
• Demonstrates empathy to a wide range of patients, carers, staff
• Demonstrates commitment to patient-centred care
• Reliable and trustworthy
• Able to work under pressure and flex to meet service demands
• Ability to contribute to weekend working and evening day case cover
• Able to demonstrate and teach practical skills to others, including safe use of equipment
• Willingness to participate in and at times lead in departmental activities (group supervision, course development, delivery of training)
• Demonstrates a commitment to CPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust