Band 4 Flow Co-ordinator (Emergency Department)

NHS; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare trust in Birmingham is seeking a Band 4 Flow Co-ordinator for the Emergency Department. The role requires providing high-quality administrative and coordination services to ensure efficient patient flow. Candidates should have relevant experience in an NHS setting and strong administrative skills. This position involves coordinating care pathways across various specialities and working closely with clinical teams. A commitment to compassionate patient care is essential. The role requires availability over a 24-hour, 7-day service.

Qualifications

• Experience in providing administrative support within an NHS provider organization.
• Understanding clinical terminology and patient flow in hospitals.
• Knowledge of data protection relevant to the role.

Responsibilities

• Maintain oversight of patient location and status.
• Work closely with clinical teams to resolve bottlenecks.
• Provide 24-hour cover including weekends and holidays.

Skills

Administrative support to patient management

Multidisciplinary working

Judgement and assessment skills

High level of accuracy

Compassion and tenacity

Education

Good General Education (GCSE English and Maths A-C)

NVQ Level 3 in Business Administration or equivalent

Tools

NHS IT systems (e.g., PAS)

Job description

Band 4 Flow Co-ordinator (Emergency Department)

The closing date is 30 November 2025

The Patient Flow Co-ordinator will provide a comprehensive, high‑quality administrative and coordination service within the Emergency Department, supporting the safe, effective and timely movement of patients through all stages of their emergency care pathway. Working as an integral member of the multidisciplinary team, the post holder will liaise closely with clinical, operational and site management colleagues to ensure that patient flow, escalation and data management processes are delivered to a consistently high standard.

They will ensure that national and local access standards, including the 4‑hour performance target and ambulance handover times, are supported through accurate real‑time data entry, proactive liaison with clinical teams, and early escalation of capacity or pathway issues.

Responsibilities include:

• Maintaining oversight of patient location, status and expected outcomes using the Trust's electronic patient tracking system.
• Working closely with the Nurse in Charge, Consultant in Charge and Site Management Team to identify and resolve bottlenecks in patient flow.
• Coordinating with specialities, bed management and support services to facilitate timely transfer or admission to wards, and safe discharge or repatriation where appropriate.
• Providing cover over a 24‑hour, 7‑day service, including weekends and bank holidays, according to an agreed rotational shift pattern to meet service needs.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We develop compassionate and culturally competent leaders, are values-driven in all that we do and create a welcoming and inclusive workplace that thrives on the diversity of our people. For staff with a disability, this means we are committed to making reasonable adjustments to enable them to carry out the role.

Qualifications

• Good General Education (e.g., GCSE English and Maths A‑C, GCSE LEVEL 9‑4)
• Knowledge to NVQ Level 3 in Business Administration or equivalent, plus additional knowledge acquired through experience or completion of short courses to diploma level.

Experience

• Experience in providing administrative support to patient management or in a patient‑facing role within an NHS provider organisation.
• Experience of multidisciplinary working/liaison within an acute NHS provider organisation.
• Experience as the point of contact for enquiries from external/internal users, patients and families.
• Demonstrated use of judgement and assessment of situations where there is more than one solution.
• Ability to deal with routine and non‑routine and unpredictable workload.
• Understanding the scope of the role in the context of the team and the organisation, and how the role may contribute to service development.
• Knowledge of administrative procedures including NHS IT systems containing patient information (e.g., PAS).
• Knowledge of clinical terminology and patient flow within an acute hospital setting.
• Knowledge of data protection in relation to the role.
• Ability to work to a high level of accuracy consistently, producing written reports/information to inform service provision.

Additional Criteria

• Tenacity and compassion when dealing with sensitive and complex issues.
• Reliable, punctual and approachable.
• Courteous, respectful and helpful at all times.
• Ability to work on own initiative.
• Ability to move between sites as required for internal/Trust meetings/business.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust