Band 4 Clinical Governance Co-Ordinator

Birmingham Community Healthcare NHS FT; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a Clinical Governance Coordinator to support the Divisional Clinical Governance Team through various administrative tasks. The successful candidate will manage communications and relationships with internal and external teams, ensuring the improvement of clinical services for children and families. The ideal applicant will have strong organizational skills and significant experience in office environments.

Qualifications

• Experience in an office setting handling administrative tasks.
• Experience communicating and forming effective relationships with colleagues.
• Ability to manage sensitive and confidential issues.

Responsibilities

• Be the first point of contact for routine enquiries.
• Manage diaries and appointments for the Clinical Governance Team.
• Develop effective relationships with internal and external organisations.

Skills

Microsoft Excel

Microsoft Word

Communication Skills

Organisational Skills

Confidentiality

Education

GCSE Maths and English or equivalent

NVQ3 in Business Admin or equivalent

RSA 3 typing/word processing or equivalent

Job description

Job summary

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested

An exciting opportunity has come up in the Children's and Families Clinical Governance Team! The Clinical Governance Co Ordinator will support the Divisional Clinical Governance Team through the provision of tasks relating to Clinical Governance and Assurance along with administrative and a range of clerical tasks required to facilitate the improvement of clinical services across the Children and Families Division. This will include dealing with time sensitive requests from internal and external departments requiring organisation and communication skills. The postholder will be based and work on site from Moseley Hall Hospital.

Main duties of the job

1. To be the first point of contact for the Divisional Clinical Governance Team dealing with routine and non-routine enquiries, communicating relevant information to the most appropriate person in the Team. Answering telephone calls, taking messages and passing on to the relevant person and signposting.
2. Diary management, making and changing appointments for the Clinical Governance and Assurance Manager.
3. Ensure an effective and efficient communication network with those staff who report to the Senior Management Team.
4. Develop and build good working relationships with internal and external organisations.
5. Communicate efficiently and effectively with staff and service users, including those from other agencies, providing or receiving complex and/or sensitive information, where tact, re-assurance, agreement and co-operation is necessary.Deal appropriately with all queries relating to services on behalf of specific managers within the Senior Management Team.
6. Ensure effective professional working relationships with all other agencies, professionals, colleagues and the public who contact the department.

About us

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe\'s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to \'Be Part of Our Team\' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Job description

Job responsibilities

If you want to find out more information about this job, please look at the job description and person specification.

Job description

Person Specification

Qualifications

Essential

• GCSE Maths and English or equivalent qualification
• NVQ3 in Business Admin or equivalent
• RSA 3 typing/word processing or equivalent

Experience

Essential

• Significant experience of working in an office setting, undertaking a range of administrative tasks.
• Significant experience of tracking and monitoring progress/compliance.
• Extensive experience of meeting deadlines
• Extensive experience of communicating and forming effective working relationships with a range of colleagues/teams
• Experience of working in a service improvement role

Skills

Essential

• Competent user of Microsoft packages including excel, word, publisher, outlook.
• Knowledge of collating, theming and reporting data.
• Excellent communication skills both verbal and written
• Competent in the organisation of workload and prioritisation
• Understand and apply confidentiality
• Competent in handling sensitive information.
• Competent in ensuring accuracy of data inputting

Desirable

• Knowledge of clinical terminology
• Experience of quality control assessment and monitoring

Personal Qualities

Essential

• Ability to manage sensitive and confidential issues
• Ability to deal with people at all levels with tact, respect, diplomacy and discretion

Desirable

• Ability to demonstrate innovative problem solving
• Ability to adapt to change
• Ability to work independently

Other Job Requirements

Essential

• Flexible to attend the occasional meeting at a different location to base.
• Car owner and driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Birmingham Community Healthcare NHS FT

Address

Moseley Hall Hospital

Birmingham

B13 8JL

Employer\'s website