Band 3 Overseas Visitors Administrative Assistant

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS Trust in London is seeking an Administrative and Finance Support Specialist for the Overseas Visitors Team. The role involves invoicing, data management, and assisting with payment disputes. Ideal candidates will have experience in administrative roles and a customer-focused approach. This position offers a supportive work environment with flexible hours and career development opportunities.

Benefits

Flexible hours

Generous benefits

Career training opportunities

Qualifications

• Experience in administrative roles.
• Knowledge of finance processes is desirable.
• Ability to handle queries efficiently.

Responsibilities

• Provide administrative and finance support to the Overseas Visitors Team.
• Act as point of contact for information requests and payment disputes.
• Ensure accurate data recording and record keeping.

Skills

Administrative support

Finance management

Data recording

Customer service

Job description

Overview

Responsible for providing administrative and finance support to the Overseas Visitors Team including prompt and accurate invoicing of monies owed to the trust in accordance with trust policy and procedures. Acting as point of contact for the team and for matters relating to information requests and investigation of payment disputes. Ensure accurate data recording and record keeping for Overseas Visitors, deal with queries from patients, their representatives and insurers and enter details of patient costs to the DH portal for EHIC and S2 claims. Provide monthly data of information to the DH Claims Recovery Unit, updating and reconciling the trust's system for recording amounts due and received.

Responsibilities

• Provide administrative and finance support to the Overseas Visitors Team, including prompt and accurate invoicing of monies owed to the trust in accordance with trust policy and procedures.
• Act as a point of contact for the team and for information requests and investigation of payment disputes.
• Ensure accurate data recording and record keeping for Overseas Visitors; deal with queries from patients, their representatives and insurers; enter details of patient costs to the DH portal for EHIC and S2 claims.
• Provide monthly data to the DH Claims Recovery Unit; update and reconcile the trust's system for recording amounts due and received.
• Invoice patients and insurance companies for the treatment charges of NHS Overseas Visitors.
• Respond to queries by telephone, in writing and in person from NHS Visitors or insurers regarding charges, including requests for information, provision of documentation, payment and instalment plans.
• Liaise with the PPU Credit Control team to respond to requests for information or documentation to assist credit control processes.
• Process details of Overseas Visitors treated under EHIC and S2 documentation through the DH portal; enter accurate details of costs to ensure income is received.
• Liaise with the Home Office, using both the Home Office telephone line and Evidence and Enquiry Service.

About the employer

The Royal Free London NHS Foundation Trust is one of the UKs biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/