Automation Support Analyst

Rentokil Initial Group; England; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading business services company in the UK is seeking an Automation Support Analyst for their Dudley office. The role involves ensuring the smooth operation of Speed Applications and supporting their RPA platform. Candidates should possess strong technical skills, particularly in HTML and SQL, alongside excellent problem-solving abilities. This full-time position offers a competitive salary, extensive training, and various employee benefits, making it an ideal opportunity for detail-oriented professionals to enhance their careers.

Benefits

Competitive Salary Package

Bonus and commission schemes

Private Healthcare scheme

Company pension scheme

EAP access

Refer a Friend program

Qualifications

• Technical proficiency and knowledge of HTML, SQL and Google Apps.
• Strong analytical and problem-solving ability.
• Excellent written and verbal communication skills.

Responsibilities

• Investigating and resolving issues in speed applications.
• Monitoring and ensuring platform functionality.
• Assisting with administration linked to various applications.

Skills

Technical proficiency in HTML

SQL knowledge

Google Apps Script

BigQuery

Android knowledge

Excel skills

Automation techniques

Analytical ability

Problem-solving skills

Team collaboration

Job description

Rentokil Initial Automation Support Analyst Join Our Team and Make a Difference!

We are currently seeking an Automation Support Analyst to join our dedicated team at the Dudley office. If you are detail-oriented with a technical support background, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £26,157 per annum.
• Expected OTE: £28,500 per annum, with bonus and commission schemes available.
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5hr week)
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As an Automation Support Analyst, you will ensure the smooth operation of our Speed Applications and support our RPA platform. You will also collaborate with various teams including Automation, IT and business stakeholders to deliver exceptional support to optimise automation performance.

Key Responsibilities

• Investigating and resolving issues
• Monitoring our support system
• Ensuring the platforms are functioning properly and rectify any issues that may arise
• Performing platform maintenanceProviding management information support including reports that provide insight into system performance
• Assisting with administration linked to various applicationsTaking ownership and rectifying support issues
• Communicating with customers to understand and support their needs
• Escalating any complex issues

Requirements

• Technical proficiency and knowledge of HTML, SQL, Google Apps Script, BigQuery, Android, Excel and automation techniques
• Strong analytical and problem-solving ability
• Great attention to detail
• Excellent written and verbal communication skills
• Ability to work well within a team
• Willingness to learn
• You may be required to pass a DBS check depending on the role you have applied for

Benefits

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting "People First"

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Equal Opportunities Employer

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.

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