Assistant Showroom Manager

Obscurant Recruitment Solutions Ltd; Swindon; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading retail firm in Cheltenham seeks an experienced Assistant Showroom Manager. The role involves supporting daily operations, developing the retail team, and enhancing customer experience. Candidates should have a strong retail background, excellent communication skills, and a passion for customer service. This position offers a competitive salary and benefits including a quarterly bonus, pension, and health plan.

Benefits

Basic salary of £32,000

Quarterly bonus

Pension scheme

Death in service benefit

Staff discounts

Healthcare cash plan

Career progression

Additional training

Qualifications

• Proven experience in a high-end retail environment.
• Ability to manage and develop a retail team.
• Customer-focused with a proactive approach.

Responsibilities

• Support the day-to-day operations of the showroom.
• Assist and support the showroom team performance.
• Contribute to improvements in the sales process.
• Maintain presentation and visual standards.
• Build strong client relationships and manage complaints.

Skills

Exceptional customer service

Strong communication skills

Organizational skills

Mentoring and development

Problem-solving

Knowledge of health and safety

Proficient computer skills

Job description

Assistant Showroom Manager - Based Cheltenham

Basic salary £32,000 plus quarterly bonus, pension scheme, death in service benefit, staff discounts, healthcare cash plan and excellent career progression and additional training.

Due to continued growth, my client is looking for a highly professional and experienced Assistant Showroom Manager with proven experience of working in a high-end retail showroom or similar customer-facing environment, ideally in interior design, luxury home goods, or related sectors and demonstrate your ability to manage, mentor, and develop a retail team.

As an Assistant Showroom Manager, you will assist the Showroom Manager in managing a busy retail showroom and the retail team.

As an Assistant Showroom Manager, you are responsible for driving sales from both retail and trade customers, as well as overseeing stock, merchandise, and the training and development of staff.

Candidate Skills

• Ability to deliver exceptional customer service and resolve issues professionally.
• Assist in day-to-day operations, maintaining visual standards, and implementing company policies and procedures.
• Identify, engage, and convert new customers, including investigating potential opportunities, building relationships, and successfully guiding them through order placement.
• Able to offer a high-level of customer service,
• Customer-focused, with excellent communication skills with the ability to motivate and delegate.
• Approachable, articulate, and able to engage effectively with clients and team members.
• Knowledgeable about health and safety regulations.
• Decisive and a problem solver highly organised, numerate, and accurate.
• Have a proficient level of computer skills.
• Enthusiastic about change, innovative ideas, and industry learning.

Duties

• You will support the day-to-day operations of the showroom, ensuring smooth and efficient functioning.
• Assist and support the overall performance of the showroom team through effective training, coaching and motivation.
• Contribute to the ongoing development of the sales process by identifying issues, suggesting ways to improve customer experience, and helping to implement new methods that are adopted by the team to improve profitability and client satisfaction.
• Maintain impeccable presentation and visual standards to create an inspiring and welcoming space.
• Understand each client's vision and desired outcome, offering tailored recommendations to deliver the best possible result from selection to post-sale support.
• Identifying opportunities to upsell additional products and services enhancing customer satisfaction and sale performance.
• Assist with organising schedules, delegating tasks, and encouraging a proactive approach to customer service.
• Collaborate with the team to create personalised design solutions for clients.
• Build and maintain strong relationships with clients, including homeowners, designers, and trade professionals.
• Handle client complaints promptly and professionally to ensure customer satisfaction.
• Conduct office/site sales visits, providing tailored product recommendations to drive sales growth.
• Manage cash, payment systems, and banking in accordance with Company procedures and policies.
• Process sales and orders.
• Ensure competent and timely stocktaking/stock management.
• Continually learn about new products and ranges and train staff.
• Through further training, it will be knowledgeable to confidently sell both standard and bespoke materials tailored to client needs and project specifications.
• Keep abreast of market trends and recommend improvements to enhance sales and customer experience.
• Key holder, responsible for opening and closing the showroom