Assistant Property Manager

Steyn Group; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading accommodation provider seeks a proactive Assistant Property Manager in Manchester to support daily operations of student accommodation properties. This full-time role involves leasing activities, exceptional customer service, and facilities management. Candidates should have property management experience, strong interpersonal skills, and knowledge of health & safety legislation. The role offers a competitive salary between £25K and £30K along with various employee benefits including medical insurance and an annual bonus scheme.

Benefits

Private Medical and Dental Insurance

Generous annual leave package

Enhanced Pension

Annual Performance Bonus

Learning and Development Opportunities

Qualifications

• Relevant experience within property management or facilities management.
• Ability to deliver exceptional customer service.
• Knowledge of health & safety legislation related to student accommodation.

Responsibilities

• Support daily operations of two student accommodation properties.
• Assist with leasing activities like viewings and marketing.
• Deliver customer service and handle resident complaints.

Skills

Interpersonal skills

Conflict resolution

Customer service

Organisational skills

Project management

Tools

Microsoft Office

Job description

About Us

Founded in 2013, Almero Student has grown steadily to become a trusted name in student accommodation across the UK. Our mission is to build strong relationships with our students by providing safe, affordable, and well-managed living spaces where they can study, sleep, make friends, and enjoy the culture of their chosen city.

With over 2000 rooms throughout the UK, we operate in key cities including Bristol, Oxford, London, Exeter, Leeds, Manchester, Nottingham and Birmingham offering a variety of affordable, well-managed accommodation while providing the highest standards for students.

The Role

We are looking for a proactive and customer-focused Assistant Property Manager to support the Senior Property Manager in the day-to-day operation of two high-performing student accommodation properties in Manchester. This is a full-time role, working Monday to Friday from 9:00am to 5:30pm.

In this role, you will assist the Senior Property Manager by providing regular reporting and updates on the properties, identifying areas for improvement, and helping implement policies to maintain and build upon the Almero Student brand.

What You Will Be Doing

• Support the Senior Property Manager in the day-to-day operation and overall performance of two student accommodation properties
• Assist with leasing activity including enquiries, viewings, sales, renewals, and marketing campaigns
• Deliver exceptional customer service and act as a key point of contact for residents, handling complaints and disputes professionally
• Support facilities and maintenance management, ensuring compliance with health & safety legislation and service level agreements
• Assist with property inspections, audits, and contractor management to maintain high standards across the buildings
• Support student wellbeing, welfare, and engagement, including the delivery of social events and escalation of concerns
• Build positive relationships with residents, universities, contractors, and the local community
• Assist with check-in, check-out, room turnaround, and damage recharges
• Identify and report risks, incidents, and safety issues, ensuring company policies and procedures are followed

What we are looking for

• Relevant experience within property management, facilities management, or related fields.
• Strong interpersonal and conflict-resolution skills
• Experience delivering the highest standard of customer service
• Knowledge of facilities management, health & safety legislation, and compliance within student accommodation
• Excellent organisational and project management skills
• Knowledge of Microsoft Office, email, web searches, with the ability to quickly learn new software
• Flexibility to work outside of normal hours (move-in weekends, peak season, etc.)

What we offer

• Private Medical and Dental Insurance
• Generous, service-linked annual leave package
• Enhanced Salary Sacrifice Pension
• Annual Wellbeing Allowance
• Annual Performance Related Bonus Scheme
• Annual Salary Review
• Learning and Development Opportunities
• Employee Matching Scheme
• Paid Volunteering DaysLife Assurance
• Cyclescheme
• Referral Scheme
• Length of Service Awards

Compensation Range: £25K - £30K