Assistant Practice Manager

Cannock Road Medical Practice; Wolverhampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A medical practice in Wolverhampton is looking for a competent individual to support the Practice Manager with daily operations, team management, and IT systems support. The successful candidate will ensure quality service delivery and compliance with policies while assisting in audits and reporting. Previous experience in primary care and management is preferred. This role offers opportunities for ongoing training and development within a supportive team environment.

Qualifications

• Experience of managing a team.
• Experience of working in primary care.

Responsibilities

• Support the Practice Manager in daily operations.
• Assist in managing communications and audit reports.
• Ensure compliance with safety policies and procedures.
• Manage the practice telephone and clinical systems.

Skills

Team management

Communication

IT systems support

Data analysis

Education

GCSE grade A to C in English and Maths

Tools

EMIS Web

Practice telephone system

Job description

Are you looking for a new challenge and to join a friendly and supportive team? If so then we would like to hear from you.

The role will support the Practice Manager with the operation and development of Essington Medical Centre and Cannock Road Medical Practice. The role will actively champion the need for safety, quality improvement, service delivery, information governance learning and teamwork.

Main duties of the job

Please see the attached Job description which will outline the duties in more detail.

Some of the main duties are:

• Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and operational targets and projects are achieved.
• Be a proactive and supportive member of the management team.
• Assist in the management and assessment of incoming communications.
• Deliver and assist with audit, reporting and subsequent actions.

About us

Essington Medical Centre and Cannock Road Medical Practice are a forward thinking practice operating over two sites, serving a population of 9,300 patients in the Wolverhampton and Staffordshire area. We are a training practice supporting new GPs and student nurses. As a practice with a recent "Good" CQC rating, we continue to work hard to deliver a high level of quality care to our patient population.

We are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with the tools and support they need to enjoy working and succeed in their role. We will provide the ongoing coaching and development you\'ll need to become a confident medical secretary, hopefully leading to a long and successful and career in Primary Care.

Job responsibilities

Development & Managerial Responsibilities

Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and operational targets and projects are achieved.

Be a proactive and supportive member of the management team.

Assist in the management and assessment of incoming communications.

Deliver and assist with audit, reporting and subsequent actions.

Manage and ensure all safety alerts are distributed, actioned and recorded as appropriate.

Ensure staff always adhere to policy and procedure.

Liaise with the PCN manager and wider PCN network.

Organising and coordinating the practice closure afternoons / training / updates.

Provide front-line IT support to the site including training where appropriate so that staff can support themselves where possible.

Create project plans, deliver and monitor objectives.

Provide analysis of data (for example from data extracted from our clinical system)

Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS etc.

Guiding and leading the team to reach QOF targets (supported by the nursing and administrative leads). Briefing clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.

Assisting with the investigation, management and responses to patient complaints, significant events and trend analysis (continuous improvement).

Stay up to date with local and national NHS initiatives.

Assist with the recruitment of staff as required by the Practice Manager.

IT Systems Support & Development Responsibilities

Manage and support the clinical system along side the Data IT Manager (EMIS Web).

Provide front-line IT support to the site including training where appropriate so that staff can support themselves where possible.

Work with the Practice Manager to ensure that new starters have appropriate system and smartcard access. (and remove permissions etc. when staff leave).

Manage and support the practice telephone system.

Person Specification

Travel

• Ability to travel between the two practice sites.

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of managing a team
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.