Assistant Practice Manager

NHS; Wigan; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local healthcare provider in Wigan is looking for a dedicated Assistant Practice Manager to ensure smooth operations and high care standards. The successful candidate will support the Practice Manager, managing patient services and administrative systems. Strong IT skills and prior experience in GP practices or PCNs are desired. This role is flexible, with hours starting from 21 per week, and offers the opportunity to work within a stable and long-term workforce.

Qualifications

• Previous experience of administrative role in GP practice or PCN is desired.
• Knowledge of NHS management and primary care structure.
• Knowledge of GP Contracts, QOF, PCS, DES.

Responsibilities

• Support the Practice Manager in day-to-day operations.
• Oversee administrative systems and patient services.
• Coordinate meeting arrangements and produce minutes.

Skills

Strong IT skills

Excellent communication

Organizational skills

Education

GP Practice, PCN or ICB Administrative Experience

Proficient in ICT

Proficient in use of Systmone

Tools

Systmone

GP Digital platforms

Job description

We are looking for a dedicated, forward thinking Assistant Practice Manager to join our team.

Organised and motivated and already working in this role or similar? As our Assistant Practice Manager you will support the Practice Manager in the day-to-day running of the Practice, ensuring smooth operations and high standard of care for our patients.

Have you got strong IT skills, with previous experience of using Systmone and digital platforms used in GP Practice or PCN?

Previous experience of administrative role in GP practice or PCN is desired.

The role is 21hrs+ per week flexible. We may close this advert early if we receive suitable candidates.

Main duties of the job

The PM Assistant will work closely with the Practice Manager to handle a variety of tasks that includes dealing with people from inside and outside the organisation and overseeing administrative systems, procedures, and patient services.

Data handling and IT support for all administrative and clinical team members. Organising clinical and room rotas including Trainee GP's and Medical Students. Liaising with patients,staff and external healthcare professionals.

About us

Our surgery provides high quality healthcare to 5700patients from a modern purpose-built HealthCentre. We have 3 GP Partners, Nursing Team, Practice Manager and Senior AdminTeam including Secretary along with a Reception Team. We have a long-term stable workforce and areproud that several staff members have been with us for decades. We are atraining practice hosting GP registrars, undergraduate medical students, andstudent nurses.

Job responsibilities

Support the Practice Manager as required with projects, systems and procedures

Support the Practice Manager in the day-to-day operations of the practice, providing key performance information and activity reporting as requested i.e QOF, PCS, DES

Oversee administrative systems, procedure and patient services.

Assist with rotas, recruitment, training an HR processes

Provide administrative support for compliance registers, supporting the Practice Manager.

Coordinate the practice diary, ensuring meetings are scheduled appropriately

Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for clinical meetings

Strong administrative and IT skills, proficiency in Systmone TeamNet and NHS & GP ICT systems.

Maintaining the practice website

Draft the practice newsletter on a quarterly basis

Arrange PPG meetings, preparing agendas and producing minutes

Effectively monitor the Friends and Families Test and other patient feedback

In conjunction with the Practice Manager, set and monitor performance targets, identifying areas for improvement to enhance patient services

Support all clinical staff with general administrative tasks as requested

Be aware of duties and responsibilities regarding current legislation, practice policies and procedures.

Undertake all mandatory training programmes

Have a thorough understanding of practice policies and procedures and support the Practice Manager in reviewing and updating practice policies and procedures

Support the Practice Manager with preparations relating to CQC

Provide IT support to the Practice team, ensuring IG compliance at all times

Attendance and minute taking at staff Practice meetings

Attendance and minute taking at Partners Meeting when required

HR

Assist with the maintenance of HR documentation

Support the management of clinical and non-clinical staff

Contribute to the development, implementation and embedding of an effective practice training and induction programme for all staff

Add clinical and non-clinical leave on team net/bright HR

Assist with rotas, recruitment and general staff training

Health and Safety

Support the Practice Manager in monitoring compliance with health and safety legislation, providing leadership and direction for staff where appropriate

Assist with ensuring building maintenance and compliance is kept up to date

Employees must be aware of the responsibility placed on them under the Health & Safety at Work Act to maintain a healthy and safe working environment for both staff and visitors.

Employees also have a duty to observe obligation under the organisation Safety policies and to maintain awareness of safe practices and assessment of risk.

Excellent communication and interpersonal abilities

Proactive, flexible and supportive team player

The post holder will participate in any training activity implemented by the Practice as part of this employment, such activity to include:

Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity

Taking responsibility for own development and learning by following through objectives set at appraisal

Ensure attendance at identified training and educational events

Attend induction training, mandatory training and mandatory updates as required

Person Specification

Qualifications

• GP Practice, PCN or ICB Administrative Experience
• Proficient in ICT
• Proficient in use of Systmone including reporting
• Knowledge of NHS management and primary care structure
• Knowledge of GP Contracts, QOF, PCS, DES
• Proficient use of GP Digital platforms & software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.