Assistant Practice Manager

NHS; Wallington; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established healthcare organization in Wallington is seeking a proactive Operational Support Manager to oversee practice operations, support patient care, and manage IT systems. You will collaborate closely with the Practice Manager and contribute to high-quality service delivery. Ideal candidates will possess strong healthcare experience and IT proficiency, alongside leadership capabilities, within a fast-paced environment. This role emphasizes excellent communication and operational policies.

Benefits

Access to training and development opportunities

Supportive working environment

Flexible work-life balance

Qualifications

• Experience of working in a healthcare setting.
• Efficient and organised.
• Good team working and leadership skills.
• Strong IT skills and knowledge.
• Proactive and hard working.
• Experience of working in primary care.

Responsibilities

• Manage EMIS appointment book.
• Support data extraction and reporting.
• Monitor GP Appointment Data.
• Assist with website management.
• Support patient surveys and PPG administration.
• Oversee workflow areas and address IT issues.
• Assist HR processes and training.

Skills

Ability to use own initiative

Work independently and as part of an MDT

Ability to work under pressure and prioritize own workload

Adaptability to a fast pace environment

Good working knowledge of GMS/PMS contracts and QoF

Education

Educated to grade C O Level or equivalent standard

Leadership and/or management diploma or certificate

Tools

EMIS

docman

ERS

AccuRx

Apex

GPAD

PCSE

Job description

The post holder will support the practice operationally andform part of the management and operational team. They will be dynamic, efficient and proactiveand undertaking a range of duties to appropriately facilitate and enhance dayto day working for all staff and the practice as a whole. They will work closely with the Practice Manager and partners to deliver high quality care and excellentcustomer service to patients. They willhelp create and work to dedicated practice polices, protocols and procedures inrelation to efficient and effective processes and help to ensure excellentcommunication across the practice at all times.They will be reactive to issues and take steps to help resolve thesequickly.

Main duties of the job

EMISappointment book oversight and management.

Supportingthe data extraction, verification and reporting requirements of QoF, PMScontract, locally contracted services and enhanced services.

Monitoringand addressing the needs of GP Appointment Data using Ardens, GPAD, Apex and others

Assistingwith management of the practice website

Supportingthe ongoing management of the PPG and any work such as patient surveys

Managementand update of PCSE portal

Oversightand management of all workflow areas

Addressing complex IT issues, system upgrades and implementation, providing trainingto staff

Supportingthe Practice Manager with HR including recruitment, staff appraisals, performance, training and so on.

Ensuringall items logged to GP Team Net are kept up to date and addressed withinrequired timescales (eg alerts, significant events, policies, premises)

Addressinginitial complaints and responding appropriately following investigation

Support the Practice Manager when required incl attending meetings

Supportingthe Ops lead with reactive IT issues incl laptops and smartcard management

Establishingand updating EMIS templates, protocols and searches

Please refer to the full JD and person spec attached to this advert for all information.

About us

Manor Practice provides primary care services to a patientpopulation of 12,500 patients based across 2 sites within Wallington. ThePractice is currently experiencing rapid growth and is undergoing a transitionperiod having not long ago merged with another practice.

Manor Practice is a friendly, well organised and thriving Practicethat benefits from a growing patient list size. The GP partners are dedicatedto providing the highest standard of care to their patients and are supportedby an excellent team of salaried GPs, ANPs, nurses, HCAs, Clinical Pharmacist, management/operational team, receptionists and administrators.We also work closely with a number ofother PCN ARRS roles such as FCP Physios, Health & Wellbeing Coaches,Social Prescribing Link Workers and Mental Health Practitioners.

The Practice is an active member of the Wallington PrimaryCare Network and is previously rated as Good by the Care Quality Commission. We are a forward thinking practice, whoappreciates the need for good work/life balance, supervision and support. Ourlocal Training Hub ensures our staff have access to excellent training anddevelopment opportunities. We alsosupport the provision of local services and we currently host some of theextended access services at one of our sites.

Job responsibilities

Key Tasks and Responsibilities

EMISappointment book oversight and management

Supportingthe data extraction, verification and reporting requirements of QoF, PMScontract, locally contracted services and enhanced services

Monitoringand addressing the needs of GP Appointment Data using Ardens searches, GPADdatabase and Apex database.

Assistingwith management and updates to the practice website

Supportingthe ongoing management of the PPG and any relevant work such as patient surveysetc

Managementand update of PCSE portal in all areas required

Oversightand management of all workflow areas, supporting admin as required

Addressingmore complex IT issues, system upgrades and implementation, providing trainingto staff as required

Supportingthe Practice Manager with elements of HR including recruitment, set up of newstaff and removal of leavers, training needs and day to day management (whensuitably trained and knowledgeable to do so)

Ensuringall items logged to GP Team Net are kept up to date and addressed withinrequired timescales (eg alerts, significant events, policies, premises)

Addressinginitial complaints and responding appropriately following investigation,liaising with others as required

Deputisingfor the Practice Manager on an as required basis both within the practice andexternally incl local meetings and forums

Supportingthe Ops lead with reactive IT issues incl laptops and smartcard management.

Establishingand updating EMIS templates, protocols and searches on an as required basis.

This list is notexhaustive and there may be other requirements of this role as required by thePractice Business Manager and/or Partners.

Other responsibilities within the organisation:

Awareness of and compliance with all relevantpractice policies/guidelines

Using appropriate templates and protocols toensure the correct summarising, recording and read coding of patient records

Participating in the support and training ofmedical, nursing and PA students.

Supporting other staff as needed and in order tomeet all required targets.

Attending and contributing to MDT and practicemeetings.

Supporting the provision of enhanced servicesthat meet the needs of the practice and local population and maximise incomestreams to the practice.

Undertake additional training in order to providesuch services as required.

Meeting timescales and deadlines for audits andwritten returns to ensure that the practice meets quality standards andreceives the designated funding.

Supporting the review and response to anycomplaints or significant events as needed.

Person Specification

Qualifications

• Educated to grade C O Level of equivalent standard
• A commitment to ongoing personal development
• All mandatory training up to date
• Leadership and/or management diploma or certificate

Other knowledge and skills

• Ability to use own initiative
• Work independently and as part of an MDT
• Ability to work under pressure and prioritise own workload
• Adaptability to a fast pace and rapidly changing environment
• Good working knowledge of GMS/PMS contracts and QoF

Experience

• Experience of working in a healthcare setting
• Efficient and organised
• Good team working and leadership skills
• Strong IT skills and knowledge
• Proactive and hard working
• Experience of working in primary care
• Experience of general practice IT and system, incl EMIS web, docman, ERS, AccuRx, Apex, GPAD, PCSE

General

• Flexibility
• Excellent personal presentation
• Commitment to equal opportunities
• Reliable and punctual
• DBS clear
• A valid UK driving licence and own car to facilitate travel between sites as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.