Assistant Manager

Wynnstay Arms Hotel; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A busy hotel and pub venue in Wales is seeking an energetic Assistant Manager to support daily operations. You will help drive performance, manage a team, and ensure smooth service across the bar and restaurant. The ideal candidate will have a passion for hospitality, leadership experience, and knowledge of health & safety regulations. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Passion for hospitality and customer service.
• Experience in leading and managing a team.
• Knowledge of health & safety and food hygiene regulations.

Responsibilities

• Support daily operations across bar, restaurant, and hotel.
• Lead by example to ensure exceptional guest experience.
• Manage and develop a team of front and back-of-house staff.
• Assist with rota planning and stock control.
• Ensure compliance with health & safety and licensing laws.
• Drive sales through upselling and local marketing.
• Handle customer feedback and resolve issues.
• Take responsibility for venue in the absence of GM.

Job description

Overview

We’re on the lookout for an energetic, hands-on Assistant Manager to support the day-to-day running of one of our busy pub and hotel venues. This role is perfect for someone with a passion for hospitality, leadership, and providing outstanding customer service. Working closely with the General Manager, you’ll help drive performance, motivate the team, and ensure smooth operations across both the pub and accommodation sides of the business.

Responsibilities

• Support the General Manager in daily operations across bar, restaurant, and hotel facilities
• Lead by example to deliver an exceptional guest experience at every touchpoint
• Manage and develop a team of front and back-of-house staff, ensuring high standards of service and compliance
• Assist with rota planning, stock control, ordering, and cash handling
• Ensure health & safety, food hygiene, and licensing laws are upheld at all times
• Drive sales and profitability through upselling and local marketing initiatives
• Handle customer feedback and resolve any issues in a professional, efficient manner
• Take responsibility for the venue in the absence of the General Manager