Assistant Guest Experience Manager

Parkdean Resorts; London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading holiday park organization in London seeks an Assistant Guest Experience Manager to join their reception team. The role focuses on championing guest experiences, training team members, and maintaining high operational standards. Ideal candidates will have strong communication and leadership skills, alongside a passion for delivering exceptional service. This position offers competitive pay and a supportive work environment.

Benefits

Employee Assistance Programme

50% discount on holidays

30% team member discount on food and drinks

Discounts on local brands

Qualifications

• Strong people skills and ability to foster guest relationships.
• Experience in managing and developing teams.
• Ability to handle feedback to improve service.

Responsibilities

• Champion the guest experience by implementing feedback.
• Train and develop the experience team for exceptional service.
• Manage communications during operational hours.
• Oversee compliance and safety standards.

Skills

Customer service excellence

Team leadership

Communication skills

Job description

Overview

Assistant Guest Experience Manager
Vauxhall Holiday Park
£26,000

Your career, your way. Join our fantastic reception team as Assistant Guest Experience Manager.

Are you a people person looking for a career with a little more fun? Join our reception team where guest experience comes first and creating amazing memories is second nature.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 66 parks - as one of the best in the biz when it comes to apprenticeships, we\'ve got your back when it comes to training!
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we\'ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Responsibilities

• Champion the guest experience by turning feedback into actions that improve service and performance
• Support the team in meeting and exceeding guest experience targets
• Help train and develop the experience team to deliver exceptional service
• Manage telephones during operational hours to ensure seamless communication
• Oversee gas and electrical testing to maintain compliance and safety
• Work closely with park teams and central support to uphold high standards and deliver outstanding customer service.

Are we the right fit for you?

At Parkdean Resorts we don\'t leave unforgettable moments to chance.

We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We\'re Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it!

Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at [e-mail]