Assistant Control Centre Manager

Darlington Borough Council; Tees Valley; On-site; GBP 32,000 - 35,000; Full time

Job summary

A local authority in England is seeking an Assistant Control Centre Manager to lead the CCTV section in their Community Safety team. The candidate will manage control centre operations, ensuring safety through effective team supervision and monitoring of critical systems such as Public Space CCTV and alarm responses. This role offers a starting salary ranging from £32,061 to £34,434, along with various employee benefits like generous leave, a pension scheme, and a flexible working environment. This position requires a Standard DBS check.

Benefits

32 days Annual Leave plus Bank Holidays

Access to Local Government Pension Scheme

Flexi-time scheme

Flexible working hours

Great wellbeing offer

Qualifications

• Experience in managing control centre operations.
• Strong understanding of CCTV and alarm systems.
• Ability to lead a team and ensure effective service delivery.

Responsibilities

• Supervise the operations team for effective control centre management.
• Manage the Public Space CCTV system and Lifeline services.
• Oversee alarm monitoring and operational procedures.

Skills

Team leadership

CCTV operations

Alarm monitoring

Public safety

Job description

Hours and Pay

Salary £32,061 - £34,434 per annum Salary Band £30,001 to £40,000 Post Type Permanent Hours Per Week Full time

Job and Application details

Categories Other
Directorate N/A Published Date 09/01/2026 Closing Date 25/01/2026

A fantastic opportunity has arisen to join Darlington Borough Council as an Assistant Control Centre Manager within the CCTV section of our Community Safety team.

In this pivotal role, you will report directly to the CCTV and Security Control Centre Manager and take responsibility for the day-to-day management of the Control Centre operations team.

You will lead a dedicated team of Control Centre Operators and oversee a range of critical systems, including:

• Public Space CCTV and recording systems
• Lifeline call handling
• Access control systems
• Remote monitoring and alarm systems
• Radio link service for local shops and licensed premises

Your primary purpose will be to supervise and ensure the efficient operation of the Control Centre, in line with Council procedures. This includes monitoring the Public Space CCTV system as part of our commitment to community safety, managing Lifeline Services, alarm monitoring, out-of-hours contracts, and supporting services such as the Community Safety/ASB contact centre and Feethams Multi-Storey Car Park.

This role requires a Standard DBS check.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For detailed information on this role, please refer to the Role Profile and Person Specification.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.